At a Glance
- Tasks: Support our care home with admin tasks, payroll, and employee services.
- Company: Join Bupa Aged Care, Australia's largest aged care provider.
- Benefits: Enjoy discounts on insurance, wellness programs, and career development opportunities.
- Other info: Be part of a supportive team that values diversity and wellbeing.
- Why this job: Make a real difference in residents' lives while growing your career.
- Qualifications: Experience in admin or customer service, with strong communication skills.
The predicted salary is between 62100 - 75900 $ per year.
Join Bupa Aged Care and be at the heart of it in Bupa Runaway Bay. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.
Bupa Aged Care Runaway Bay is a modern residential aged care home surrounded by beautiful nature reserves and parklands, close to the Gold Coast beaches and just an hour from Brisbane's CBD. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
About the Role
As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.
Benefits of Bupa
- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA - our employee wellbeing program - live healthier and happier
- Career development; You'll have a real say in shaping the future direction of the business and your own career
- Access to world-class training and professional development
- Comprehensive induction and buddy program
- Be recognised and rewarded - Bupa Love Reward & Recognition Program
Duties
Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them!
- Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, payroll, training, compliance, HR, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters.
- Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions.
- Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.
Skills and Experience
- Patience! Working in a care home is fun and rewarding, but it also requires calm and patience, and a sunny disposition.
- Great communication skills, diplomacy and a proactive approach.
- Intermediate to advanced skills across the MS Office Suite.
- Previous experience gained in a similar admin/customer service role.
- Previous experience in rosters, payroll and general HR function including recruitment.
- Highly developed organisation and time management skills, prioritisation and self-direction.
Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
Business Administrator employer: Bupa Aged Care
Bupa Aged Care is an exceptional employer that prioritises the wellbeing and growth of its employees while delivering high-quality care to residents. With a competitive salary package, comprehensive benefits including subsidised health insurance, and a strong focus on career development through training and support, Bupa fosters a positive and inclusive work culture where every team member can thrive. Join us in making a meaningful impact in the lives of others while enjoying a fulfilling leadership role in a supportive environment.
