At a Glance
- Tasks: Manage orders, provide top-notch customer service, and ensure smooth fulfilment processes.
- Company: Join Bunnings, Australia's leading home improvement retailer with a vibrant team culture.
- Benefits: Enjoy team discounts, free OnePass membership, and 12 weeks paid parental leave.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a dynamic team that makes a real impact on customer satisfaction.
- Qualifications: Strong planning skills, attention to detail, and excellent communication abilities.
The predicted salary is between 61200 - 74800 $ per year.
Benefits
- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks.
- Free standard OnePass membership.
- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave.
- 12 weeks paid parental leave, regardless of gender.
- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities.
- We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.
Our Laverton North site has permanent full-time roles as well as a 12 month secondment.
About the role
- Base adult rate from $31.22.
- Shift times 7.00am till 3.00pm and 10.00am till 6.00pm.
- Our Fulfilment Centre plays a vital role in supporting our stores and customers. By accurately packing and delivering our customer online orders in full and on time, we work together to elevate pressure off our stores and exceed customer expectations.
Responsibilities
- Monitor and manage orders via our job board system.
- Provide exceptional customer service.
- Ensure our fulfilment processes run smoothly and safely.
- Process purchase orders for our customers.
- Contribute to a great team culture.
- Be the conduit between our customer service teams & order fulfilment sites.
- Build strong relationships with all internal stakeholders such as Account Managers and local stores.
- Support accurate orders for our account management teams.
- Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers.
- Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base.
Desired skills and attributes
- Strong planning & organisational skills.
- Ability to prioritise & manage time effectively.
- To be safety and procedure focused.
- Attention to detail.
- A proactive approach and willingness to learn.
- Excellent communication skills.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.
Please note, you must be age 15 or over to apply for a role at Bunnings.
Additional information
- Bunnings reserves the right to close job advertisements at any time.
- We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Bunnings
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
Fulfilment Centre Customer Service Officer in Melbourne employer: Bunnings
Bunnings is an exceptional employer, offering a dynamic work environment in the Newcastle area where you can lead a passionate team of over 20 individuals. With a strong focus on training and development, employees are empowered to grow their skills while contributing to a culture that values service quality and teamwork. Enjoy unique benefits such as competitive pay, flexible rosters, and the opportunity to make a meaningful impact in your community.
