Bunnings is seeking a CX Operations Manager to own the operational performance, governance and continuous improvement of customer-facing capabilities. You'll collaborate with CX, Technology and operations teams to ensure platforms and processes meet customer and team needs.
You'll connect insights to practical improvements, turning data into actions that enhance customer experience and business outcomes. This role involves leading a small team and building strong partnerships across departments.
CX Operations Leader: Drive Customer Experience in Melbourne employer: Bunnings
Bunnings is an exceptional employer, offering a dynamic work environment in the Newcastle area where you can lead a passionate team of over 20 individuals. With a strong focus on training and development, employees are empowered to grow their skills while contributing to a culture that values service quality and teamwork. Enjoy unique benefits such as competitive pay, flexible rosters, and the opportunity to make a meaningful impact in your community.
