Retail Team Lead – Service, Coaching & Merchandising in Gold Coast

Retail Team Lead – Service, Coaching & Merchandising in Gold Coast

Gold Coast Full-Time 30 - 30 $ / hour (est.) On-site
B

At a Glance

  • Tasks: Lead a dynamic retail team, inspire others, and ensure smooth operations.
  • Company: Join Bunnings, Australia's leading home improvement retailer with a supportive culture.
  • Benefits: Enjoy team discounts, health perks, and 12 weeks paid parental leave.
  • Other info: Diverse workplace welcoming all backgrounds; great career growth opportunities.
  • Why this job: Grow your leadership skills in a fun, inclusive environment while making a real impact.
  • Qualifications: Passion for retail, previous supervisory experience, and strong communication skills.

The predicted salary is between 30 - 30 $ per hour.

Join us and experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

  • Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks.
  • Free standard OnePass membership.
  • Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave.
  • 12 weeks paid parental leave, regardless of gender.
  • Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities.
  • We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About the role:

As a Retail Supervisor at Bunnings, you'll be the go-to and support for the store's senior leadership team. You'll keep the energy high and the workflow smooth in your designated department. By leading by example, you'll work with your team to ensure every day is a success and operations run like a well-oiled machine. Get ready to lead, inspire, and make a real impact!

What's involved:

  • Lead by example by demonstrating best service practices and support the team in providing friendly and helpful advice to customers.
  • Coach the team through guidance on appropriate service behaviours.
  • Helping onboard and train new team members by providing training and induction support.
  • Merchandising standards to ensure all merchandising meets business requirements.
  • Managing and coordinating stock effectively.

Who we're looking for:

Our ideal candidate will share a genuine passion for retail and customer service and be complimentary to the store leadership team. You will have previous experience supervising a team in a fast-paced environment, have open communication and a genuine interest in coaching and developing others. This role is a great opportunity for an aspiring retail leader to grow their leadership career in a supportive team environment. Surrounded by experienced mentors, you'll have the chance to develop your leadership skills, take on exciting challenges, and make a real impact.

You'll need:

  • The ability to guide, support, coach and provide feedback, so as to bring the best out of your team.
  • To be results driven and a team player.
  • Be approachable and confident, creating positive experiences when interacting with our customers.
  • Have an eagerness and ongoing enthusiasm to learn about new products.
  • To be on your feet assisting with customers across a wide range of retail hours.

When you're ready to give this opportunity a Red Hot Go, all you'll need to do is submit an application and complete an online chat interview (20 minutes). If successful, next step includes an online video interview (15 minutes). If you're a match, we'll invite you to an onsite meet and greet with our leaders (20 minutes). You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online. At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

Retail Team Lead – Service, Coaching & Merchandising in Gold Coast employer: Bunnings

Bunnings is an exceptional employer, offering a dynamic work environment in the Newcastle area where you can lead a passionate team of over 20 individuals. With a strong focus on training and development, employees are empowered to grow their skills while contributing to a culture that values service quality and teamwork. Enjoy unique benefits such as competitive pay, flexible rosters, and the opportunity to make a meaningful impact in your community.

B

Contact Details:

Bunnings Recruitment Team

We think you need these skills to ace Retail Team Lead – Service, Coaching & Merchandising in Gold Coast

Communication Skills
Problem-Solving Skills
Customer Service
Adaptability
Time Management
Teamwork
Attention to Detail