Fulfilment Manager in Ballarat

Join us and experience Bunnings from the other side of the counter!

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks.
• Free standard OnePass membership.
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave.
• 12 weeks paid parental leave, regardless of gender.
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities.
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build.

About The Role

At Bunnings, we're committed to providing our customers with the widest range, lowest prices and best experience. We're looking for an experienced Fulfilment Manager to lead the day-to-day operations across our Trade area of our Delacombe Warehouse and play a key role in delivering exceptional service to Trade customers.

As a Fulfilment Manager, you will oversee the daily operations of a high-volume fulfilment environment, overseeing inventory management, order fulfilment, team leadership, safety and customer service outcomes. Reporting to the Site Manager, you will lead a small team of 7 team members and work closely with Supervisors, Customer Service Officers, Pickers and Forklift Operators to ensure orders are picked accurately, dispatched on time and delivered efficiently to our Trade customers.

You will oversee the Fulfilment department, driving performance across safety, service, cost and team engagement while partnering with Commercial teams and other local stores across the network.

What's Involved

• Lead, coach and develop a small to medium operational team.
• Create a strong safety-first culture and ensure compliance across the site.
• Oversee performance across key metrics including safety, service, inventory accuracy, fulfilment and cost.
• Oversee high-volume inventory, pick-pack and dispatch operations.
• Ensure orders are picked accurately, in full and delivered on time.
• Action customer feedback to improve the end-to-end customer experience.
• Partner with Commercial Sales teams to support customer growth and service outcomes.
• Build an engaged, high-performing team culture aligned to Bunnings values.

Who We're Looking For

Bringing experience across fulfilment, warehousing or supply chain operations, you're someone who enjoys leading from the floor and supporting your team to connect with customers and making things happen. You understand what great service looks like in a trade environment and take pride in delivering it consistently.

You bring a collaborative mindset, working closely with others to solve problems and deliver results. You're comfortable balancing day-to-day operations with longer-term thinking, and you enjoy building strong relationships that make a difference.

You’ll Need

• Demonstrated experience leading teams within a warehouse, fulfilment, distribution centre or supply chain environment.
• Strong experience in high-volume pick pack, inventory and order fulfilment operations.
• Proven ability to lead, coach and develop operational teams.
• Good understanding of warehouse operations, inventory management and customer fulfilment processes.
• Experience managing operational KPIs across safety, service, productivity and cost.
• Be a champion of a Safe & Secure environment by role-modelling safety leadership and ensuring compliance with policies and procedures.
• Experience overseeing rosters and budgets.

You’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions.

Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you.

For support, contact us at jobs@bunnings.com.au. Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.