At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships with trade and industrial customers.
- Company: Join a supportive team at Blackwoods, part of Wesfarmers.
- Benefits: Competitive salary, exclusive discounts, ongoing training, and generous leave options.
- Other info: Inclusive workplace encouraging applications from diverse backgrounds.
- Why this job: Be part of a close-knit team and make a real impact on customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 49500 - 60500 $ per year.
We're looking for a proactive and customer-focused Customer Service Officer to join our Mt Isa Branch team! This is a sales-focused role where you'll build relationships with customers, provide product guidance, and deliver exceptional service across both trade and industrial environments. Creating a great customer service experience, your ability to understand their requirements, recommend suitable solutions, and create a positive customer experience will be key to your success. If you enjoy working with people, solving problems, and being part of a small, close-knit team, we'd love to hear from you! This is a full-time permanent opportunity.
What You'll Be Doing
- Provide outstanding customer service and sales support to trade and industrial customers
- Build strong relationships with both business and retail customers, identifying opportunities to add value
- Assist customers with product enquiries, quotations, and solution-based recommendations
- Process sales transactions and support customers throughout their purchasing journey
- Support stock replenishment, inventory management, and merchandising activities
- Operate a forklift safely to move and manage stock as required
- Identify and elevate customer or operational issues when required
Our Ideal Candidate Will Have
- Experience in industrial sales, customer service, and/or a similar capacity
- Strong communication and relationship-building skills with a customer-first mindset
- A proactive, reliable, and team-oriented approach
- A current Forklift Licence (LF) is preferred
- Experience working with industrial, safety, maintenance, or trade products is an advantage
- Values and integrity aligned with Blackwoods
What's In It For You
- Competitive salary, incentives, and Wesfarmers share plans
- Exclusive discounts across Kmart, Bunnings, Target, Officeworks, and 400+ partner brands
- Free OnePass subscription
- Ongoing training and career development opportunities
- Guaranteed hours, annual leave, and sick leave (full-time position)
- Team events, recognition programs, and rewards
- Employee Assistance Program for wellbeing, financial, and legal support
- Refer-a-Friend bonus of up to $2,000
- Option to purchase additional annual leave
- Generous paid parental leave
As part of our recruitment process, you may be required to complete background checks, including a police check, medical assessment, and/or drug and alcohol testing. Blackwoods is proud to be an inclusive employer and encourages applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, the LGBTIQ+ community, and people with disabilities.
Customer Service Officer – Mt Isa employer: Bullivants
At Blackwoods, we pride ourselves on being an exceptional employer in Mt Isa, offering a supportive and inclusive work environment where employees can thrive. With competitive salaries, ongoing training, and a strong focus on employee wellbeing, we foster a culture of teamwork and recognition, ensuring that our Customer Service Officers not only excel in their roles but also enjoy meaningful career growth. Join us to be part of a close-knit team that values integrity and customer service excellence while enjoying exclusive discounts and benefits.
