At a Glance
- Tasks: Oversee incident management and ensure system resilience while leading a dynamic team.
- Company: Join a forward-thinking company focused on innovative tech solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with excellent career advancement potential.
- Why this job: Make a real impact by enhancing system performance and client satisfaction.
- Qualifications: Experience in SAP BASIS and strong team leadership skills required.
The predicted salary is between 78750 - 96250 $ per year.
The purpose of this role is to oversee incident management process and define monitoring protocols while ensuring system resilience to manage client expectations and supervise team performance for efficient service delivery.
- Areas of responsibility
- Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
- SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
- Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
- Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
- Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
- Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
- Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
- Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.
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SAP BASIS Consultant in Melbourne employer: Buildit - Wipro Digital Global Engineering Studios
At Wipro Digital Global Engineering Studios, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Delivery Leader L3, you will have access to extensive employee growth opportunities, including training and certification programs, while working in a dynamic environment that values your contributions and encourages professional development. Located in the vibrant SMU region, our team enjoys a supportive atmosphere that prioritises work-life balance and offers unique advantages such as engaging projects and a strong focus on driving success together.
Contact Details:
Buildit - Wipro Digital Global Engineering Studios Recruitment Team
