At a Glance
- Tasks: Assist with insurance repair claims and coordinate team activities in a fast-paced environment.
- Company: Building Response Australia, a growing insurance building company in Slacks Creek.
- Benefits: Full-time hours, onsite parking, supportive team, and opportunities for growth.
- Other info: Dynamic role with a chance to learn and develop within a growing company.
- Why this job: Join a friendly team and make a real impact in the insurance repair industry.
- Qualifications: Experience in administration or customer service, strong communication skills, and attention to detail.
The predicted salary is between 51750 - 63250 $ per year.
Full-Time | Monday to Friday | Onsite Parking Provided
About Us
Building Response Australia is a growing insurance building company based in Slacks Creek, specialising in residential and commercial insurance repairs throughout South East Queensland.
As part of the Australian Response Group, we provide end-to-end building, restoration and repair services to some of Australia's leading insurance companies.
In addition to insurance repairs, we also undertake a range of high-end and large-scale commercial projects.
We pride ourselves on delivering quality workmanship, exceptional customer service and efficient outcomes for our clients.
About the Role
We are looking for a motivated and organised
Administration / Claims Assistant to join our friendly and busy team in Slacks Creek.
This is a varied, fast-paced role where no two days are the same!
You will work closely with our supervisors, assessors and administration team to assist with the day-to-day coordination of insurance repair claims.
The successful candidate will be someone who enjoys being busy, has excellent attention to detail and can confidently juggle multiple priorities while maintaining a positive, customer-focused approach.
Key Responsibilities
- Managing incoming emails and phone enquiries from clients, customers and trades.
- Coordinating appointments, bookings and team calendars.
- Preparing and issuing repair contracts to homeowners.
- Creating new jobs and ensuring all required claim information is accurately recorded.
- Maintaining job records and updating insurer portals and internal systems.
- Monitoring job progress and assisting with meeting client KPIs and timeframes.
- Providing administrative support to repair supervisors and assessors in managing their portfolios.
- Allocating and coordinating trades, subcontractors and suppliers as required.
- Following up outstanding information, documentation and job updates.
- Assisting the wider team with general administration and claims coordination duties.
About You
We are looking for someone who brings a positive attitude, strong work ethic and willingness to learn.
To be successful in this role, you will ideally have
- Previous experience in administration, customer service or a similar role.
- Excellent written and verbal communication skills, with a confident and professional phone manner.
- Strong organisational skills and the ability to manage competing priorities.
- High attention to detail and accuracy when entering and managing information.
- Proficiency in Microsoft Office, particularly Outlook, Word and Excel.
- The ability to work both independently and collaboratively within a team.
- A proactive, can-do attitude and willingness to take initiative.
- The ability to remain calm and adaptable in a busy, fast-paced environment.
- Previous experience in insurance claims, building or construction administration will be highly regarded, but is not essential.
What We Offer
- Full-time, Monday to Friday position.
- Supportive, friendly and collaborative team environment.
- Onsite parking.
- Company uniform provided.
- Opportunities to learn, develop and grow within the business.
- A varied role within a growing company.
- Competitive salary, commensurate with experience.
- #J-18808-Ljbffr
Claims Administrator in Brisbane employer: Building Response Australia
Building Response Australia offers a supportive work environment that values its staff and encourages career progression. The company is committed to quality craftsmanship and exceptional customer service, providing full training for new employees. With a focus on both residential and commercial insurance repairs, employees have the opportunity to work on a diverse range of projects.
Contact Details:
Building Response Australia Recruitment Team
