At a Glance
- Tasks: Help resolve domestic building disputes and guide parties to fair outcomes.
- Company: Join the Building & Plumbing Commission, Victoria's new independent regulator.
- Benefits: Flexible hybrid work arrangements and a commitment to diversity.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Experience in dispute resolution and strong communication skills.
The predicted salary is between 72000 - 88000 $ per year.
The Building & Plumbing Commission (BPC) is seeking a skilled and passionate dispute resolution professional to join its Dispute Resolution Division on an ongoing basis. The role is based in Melbourne's CBD with flexible hybrid work arrangements available.
As a Dispute Resolution Officer, you'll play a pivotal role in helping resolve domestic building disputes under the Domestic Building Contracts Act 1995. Reporting to a Lead Officer within the Client Services group, you'll work collaboratively with homeowners, building practitioners, and other stakeholders to guide disputes toward fair and timely outcomes. This is a dynamic, people-focused role that requires empathy, legal insight, and strong facilitation skills.
What we are looking for:
- Proven experience interpreting and applying legislation
- Hands-on experience with dispute resolution techniques, including dispute assessment, case management, and facilitative settlement
- Experience with facilitating and undertaking conciliation meetings
- An ability to provide quality case management and advice, assisting parties to improve communication, clarify issues and explore potential solutions
- National Mediator Accreditation (highly regarded but not essential)
For a detailed overview of responsibilities, please refer to the attached position description.
About the BPC:
Established in 2025, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation. Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.
A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.
Commitment to Diversity:
We celebrate the diversity of our workforce. The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people; People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at *******@bpc.vic.gov.au. Flexible work arrangements are available; we encourage you to discuss any preferences during the recruitment process.
Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months. The BPC operates within the Victorian Public Sector; employment conditions are governed by the Victorian Building Authority Enterprise Agreement 2024.
Dispute Resolution Officer in Melbourne employer: Building and Plumbing Commission
The Building and Plumbing Commission in Victoria is an excellent employer, offering a supportive work culture that values integrity and collaboration. As a Plumbing Compliance Inspector, you will have the opportunity to engage with diverse stakeholders while contributing to meaningful regulatory improvements in a vibrant Melbourne setting. With a focus on professional development and a commitment to upholding high standards, this role provides a rewarding pathway for those passionate about compliance and community safety.
Contact Details:
Building and Plumbing Commission Recruitment Team
