Looking to step into a fast-paced leadership role where no two days are the same? Join a global leader in the car rental industry and take the wheel as a Duty Manager at our Melbourne branches.
About the Role
As a Duty Manager, you'll oversee the day-to-day operations of a busy rental location—managing staff across multiple functions including the front counter, vehicle preparation (wash bay), and fleet movement. You'll lead by example, ensuring seamless customer service, smooth logistics, and a motivated team environment.
This is a hands‐on leadership role, perfect for someone who thrives in a dynamic setting and enjoys guiding a team while jumping in to support wherever needed.
Key Responsibilities
- Lead and support staff across the counter, wash bay, and vehicle transport areas
- Coach and mentor front-line team members to deliver excellent customer service and hit sales targets
- Ensure vehicle readiness, including cleanliness, presentation, and roadworthiness
- Oversee day-to-day operations, including staffing, rostering, and workflow coordination
- Assist customers directly at the counter when needed—setting the tone for exceptional service
- Drive a high-performance culture, resolving issues, and supporting other branches
- Contribute to hitting targets, and promoting and selling Avis/Budget products
- Cleaning and driving of vehicles is required
- Keeping records of customer interactions, processing customer accounts, filing documents regarding rental agreements.
What We're Looking For
- Applicantsmusthold a current driver's license.
- Previous experience in a supervisory or team leader role is preferred (ideally in retail, hospitality, logistics, or rentals)
- Strong people management and communication skills
- A flexible, can-do attitude and ability to manage multiple priorities
- Knowledge of customer service, sales techniques, and Workplace Health & Safety
- Availability to work a rotating roster, including weekends and public holidays
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, monitor and organise business demands on daily basis.
- Flexible approach to multiple assigned work
- Work a rotating roster that includes alternate weekends and Public Holidays.
- Previous experience in the car rental industry
If you're ready to take the next step in your leadership career and want to be part of a globally trusted brand, we'd love to hear from you!
Duty Manager – Car Rental in Melbourne employer: Budget Rent A Car
Budget Rent A Car is an excellent employer for a Mobile Diesel Mechanic, offering a supportive team environment and opportunities for professional development within a well-established organisation. Located in Blacktown, NSW, employees benefit from structured full-time hours, access to modern diagnostic tools, and a commitment to work-life balance, all while contributing to a reputable company known for its reliability and customer satisfaction.
