Join our friendly, close-knit General Practice team.
We are looking for an experienced Medical Receptionist to join our wonderful team on a permanent part-time basis, 3 to 4 days per week, with flexibility to cover annual and sick leave.
If you enjoy working with people, take pride in providing excellent patient service and value being part of a supportive and collaborative workplace, we would love to hear from you!
We are a small, close-knit practice that genuinely values its people. We believe that looking after our patients starts with looking after our team, and we work hard to maintain a positive environment where everyone feels welcome, respected and supported.
Key Responsibilities
The role is varied and hands-on, requiring strong medical administration knowledge, initiative and excellent organisational skills.
Responsibilities include:
- Working front desk reception, managing patient enquiries and appointment scheduling.
- Processing Medicare and private billings accurately and efficiently.
- Demonstrating a sound understanding of Medicare item numbers, billing requirements and claiming processes.
- Processing relevant billing adjustments.
- Maintaining accurate patient records and updating patient demographic information in Best Practice.
- Handling telephone enquiries and communicating professionally with patients, doctors and other healthcare providers.
- Managing incoming and outgoing correspondence, referrals and other administrative duties.
- Identifying and resolving billing discrepancies, appointment issues and general administrative problems.
- Using initiative and sound judgement to troubleshoot day-to-day issues and escape matters when appropriate.
- Working collaboratively with doctors, nurses and administration staff to ensure the smooth running of the practice.
About You
To be successful in this role, you will have:
- A minimum of 2 years' recent medical reception experience in a General Practice setting.
- Proficiency in Best Practice clinical software (essential).
- Experience using AutoMed
- A strong understanding of Medicare item numbers, Medicare claiming and general practice billing processes.
- Excellent communication and interpersonal skills.
- A naturally warm, friendly and empathetic approach to patients.
- Strong organisational skills, accuracy and attention to detail.
- The ability to identify problems, think independently and find practical solutions.
- Confidence managing competing priorities and remaining calm in a busy environment.
- A positive, cooperative approach and a genuine enjoyment of working as part of a small team.
Teamwork & Flexibility
Being part of a small practice means working together and supporting one another.
We value team members who are:
- Approachable, considerate and professional in their communication.
- Happy to lend a hand and contribute wherever needed.
- Flexible and willing to assist with covering planned leave and unexpected staff absences, where reasonably required.
- Supportive of colleagues and committed to maintaining a positive workplace.
We believe flexibility and support go both ways. We look after one another and recognise that everyone's contribution is important.
*Please Note: Unsolicited agency applications will not be considered.
