Client Services Lead in Sydney

BUCK is a talent-driven, global creative company with offices in Los Angeles, New York, Sydney, Amsterdam and London. Since 2004 we have been building a home for the world’s most talented dreamers, makers, and doers in a collaborative, ego-free culture that breeds partnership and creative ambition. As we grow with our clients and expand the scope of our work, we are seeking strong Client Services partners with track records who can help us deliver exceptional, thoughtful service at every step.

Client Services is an early-stage team that will help define and evolve the strategic direction as we grow, providing the team a voice to help shape what works best for us.

Contract: This role will commence with a four-week freelance trial period from approximately November 2026, followed by an initial three-six month contract, with potential for the contract to extend in increments to continue up to 12 months or longer.

Location: Sydney, Australia (On-site strongly preferred; remote candidates across Australia considered)

Application Requirement: On-site presence in metro Sydney is highly preferred for this role. In your application, please confirm if you can work on-site at BUCK Sydney and verify that you have valid Australian working rights.

Schedule: Buck Sydney operates Monday - Friday 9am - 6pm AET. Some work may occur outside standard business hours depending on project and client needs. Additional hours are compensated according to applicable local working-rights standards and BUCK’s normal practices and procedures.

Role Overview: The Client Services Lead is a senior operator responsible for stewarding client relationships, ensuring high levels of client and internal satisfaction, and driving long-term partnership health and growth. This role requires strong communication skills, broad familiarity with creative production across design, 2D, and 3D animation, and the ability to translate business needs into strategic partnership opportunities. You will work closely with Client Service Directors, Creative Directors, Producers, and Senior Client Stakeholders to build trusted relationships and deliver successful outcomes. You will serve as a strategic point of contact, translating business objectives into creative-driven solutions and leading projects to success end-to-end.

Key Responsibilities:

• Client Relationship Leadership: Own the primary relationships on the partnership projects, leading day-to-day client relationship management across multiple concurrent workstreams. Serve as a primary point and a trusted partner for clients, managing feedback, expectations, and communication across workstreams.
• Strategic Partnership and Business Development: Understand client business needs and translate to how BUCK’s capabilities can achieve those goals together - proactively and reactively. Conduct regular client check-ins to gauge satisfaction, identify opportunities for improvement, and foster long-term partnership growth.
• Project Management: Facilitate clear, efficient communication between clients, internal teams, and stakeholders across time zones. Collaborate with lead producer to take shared ownership of the commercial health of the projects including scoping and timeline development.
• Team Mentorship and Collaboration: Partner with Creative Directors and Producers to ensure project goals, timelines, and deliverables align with client objectives and BUCK’s creative standards. Support and guide Client Services Managers and aspiring Associate Producers, providing practical guidance on projects.

The successful candidate must be willing and able to travel internationally from time to time (estimated at twice or more per year) as part of the role to support project needs, client meetings, and/or team collaborations.

Qualifications:

• Fluent in Business English
• 8-12 years of account management or client success experience within design, animation, creative production, or related fields.
• Strong interpersonal skills with the ability to build trust and navigate complex stakeholder environments.
• Exceptional communication - capable of translating client feedback into clear direction for creative and production teams.
• Highly organised, detail-oriented, and able to manage multiple priorities simultaneously.
• Proven ability to anticipate challenges and propose actionable solutions.
• Comfortable working with clients and teams across different time zones and cultural contexts.
• Familiarity with creative production workflows (design, 2D/3D animation, motion graphics).

Bonus Skills (Not a requirement):

• Fluent in Business Korean.
• Experience working with global enterprise clients, particularly within the tech industry and complex, matrixed organisations.
• Proficiency with collaboration and creative tools such as Slack and Figma.