Trading Desk Front-Office IT Support Specialist in Sydney

BTIG APAC is seeking an experienced Front Office Technical Support Specialist for a 12-month contract based in Sydney. The role provides dedicated, front-line on-site support to a trading and operations group of approximately 20 people, while working as part of a broader APAC Technology team spanning Hong Kong, Singapore, and Australia. Its central focus is the reliable day-to-day operation of the local network, storage, data-center, desktop, and systems environment that supports the desk.

The successful candidate will be a practical, dependable technologist who enjoys working directly with users in a fast-paced financial-services environment. They will resolve issues with minimal disruption, improve the reliability of desk-level tools and infrastructure, and work closely with local colleagues and remote technology teams. We welcome candidates with varied career paths who can demonstrate relevant technical capability, sound judgement, curiosity, and a willingness to learn.

Key Responsibilities:

• Provide responsive, hands-on front-line technical support to Sydney-based trading and operations users.
• Support the local network, storage, and data-center environment, escalating and coordinating with regional or US technology teams where appropriate.
• Support and maintain desk-level Microsoft Excel, VBA, and Python tools, coordinating with their owners and users to resolve issues and improve reliability.
• Administer and support Microsoft Office, SharePoint, Active Directory, and storage services.
• Assist with storage strategy, migration, and transition activities, including knowledge transfer from existing support resources.
• Build, maintain, and retire Linux virtual machines in line with agreed lifecycle and operational practices.
• Diagnose and resolve desktop, systems, access, and connectivity incidents; communicate clearly about impact, progress, and resolution.
• Work collaboratively with APAC and US technology colleagues to ensure critical systems have appropriate ownership and support coverage.

Required Skills and Experience:

• Experience providing technical support in financial services, ideally within a front office or trading-floor environment.
• Strong Microsoft Office support skills, including SharePoint and Active Directory administration, together with practical experience supporting network and storage services.
• Experience building and managing Linux virtual machines.
• Practical scripting and automation experience, particularly with VBA and Python, to support and maintain user-facing tools.
• Ability to troubleshoot methodically, manage competing priorities, and resolve issues with appropriate urgency.
• Clear, respectful communication skills and the ability to work effectively with traders, operations colleagues, and distributed technology teams.
• A reliable, collaborative approach, with curiosity and a willingness to develop new platform knowledge.

Preferred Skills and Experience:

• Provide basic database support and coordinate larger database work with the US technology team, including the SQLHK01 estate.
• Experience supporting front office trading platforms, such as Fidessa or Triton, including configuration, troubleshooting, and user support.
• Familiarity with database operations or infrastructure lifecycle management.
• Experience supporting storage migration or transition programs.

Must be authorized to work in Australia.