At a Glance
- Tasks: Lead the guest experience and manage front-of-house operations at a premium steakhouse.
- Company: Join Marrow & Co, one of Sydney's top dining venues with a focus on exceptional hospitality.
- Benefits: Opportunity for career growth in a vibrant and dynamic restaurant environment.
- Other info: Flexible hours with a chance to work in a fast-paced, upscale setting.
- Why this job: Be the face of a renowned restaurant and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality leadership roles and strong guest engagement skills.
The predicted salary is between 63000 - 77000 $ per year.
This is an opportunity to become the face of one of Sydney's leading premium dining venues, shaping memorable guest experiences and building a long-term hospitality career within the Bankstown Sports Group. Marrow & Co is an elevated steakhouse renowned for exceptional food, premium cuts, an extensive wine offering and sophisticated atmosphere, all underpinned by genuine hospitality.
We are currently seeking an experienced and passionate Maitre D' to be the face of our restaurant and lead the guest experience from the moment guests arrive. Beyond creating an exceptional welcome, you’ll play a key leadership role on the floor, guiding the team and driving consistently high service standards.
About the Role
As Maitre D', you will be the welcoming face and operational heartbeat of Marrow & Co. You will oversee the guest journey, coordinate reservations and seating, lead the front-of-house team through service, and ensure every guest receives warm, personalised and seamless service.
Key responsibilities include:
- Delivering a premium guest experience that reflects the Marrow & Co brand
- Leading the front-of-house welcome and managing reservations, bookings and seating plans
- Leading pre-service briefings to ensure the team is prepared, informed and aligned for each service
- Building strong relationships with regular guests and VIP members
- Coordinating service flow between the kitchen and front-of-house teams
- Driving guest satisfaction by proactively managing service standards, feedback and opportunities to elevate the experience
- Managing guest enquiries, feedback and special requests with professionalism and care
- Supporting the Restaurant Manager with daily floor operations
- Coaching and developing front-of-house team members through hands-on support and feedback
- Leading by example and maintaining premium service standards throughout every service
- Upholding high standards of presentation, cleanliness and attention to detail
- Demonstrating our values through teamwork, initiative and a genuine passion for hospitality
About You
You are a hospitality professional who thrives on creating memorable guest experiences and leading others to deliver exceptional service. To be successful in this role, you will have:
- Previous experience as a Maitre D', Restaurant Supervisor, Assistant Restaurant Manager, or similar leadership role
- Experience within premium dining, fine dining, or upscale hospitality environments
- Exceptional guest engagement and relationship-building skills
- Strong knowledge of restaurant operations and service standards
- Confidence leading, coaching and motivating a front-of-house team
- Excellent communication and interpersonal skills
- A polished and professional presentation
- The ability to remain calm and organised in a fast-paced environment
- Confidence managing reservations, guest flow and peak service periods
- RSA certification (or willingness to obtain)
- Flexibility to work evenings, weekends and public holidays
- Full Australian working rights
Maitre D employer: BSC Bankstown Sports Club
Bankstown Sports is an exceptional employer that prioritises the growth and wellbeing of its team members, offering a supportive and collaborative work environment. With generous benefits such as daily meal allowances, free secure parking, and extensive career development opportunities, employees are empowered to thrive while making a meaningful impact on guest experiences. Join a values-driven culture that celebrates diversity and excellence, and be part of one of Australia's leading sports clubs dedicated to delivering outstanding hospitality and service.
