About the Job
An opportunity is available for a professional, customer service–driven Receptionist to join the on-site team at a premium commercial precinct in Melbourne's CBD.
About You
This role will suit someone with a strong reception, front-of-house or customer service background who understands the expectations of a professional corporate environment. You will valueservice quality, teamwork and accountability.
About the Role
Reporting to the Head Concierge,you will be part of a small on-site team responsible for delivering a high standard of service in a busy corporate environment.
You will act as the main reception and welcome point for visitors entering the building, providing clear information, managing access and supporting tenants as required. The role is hands-on and requires a calm, professional approach at all times.
Benefits
- Prime CBD location in a premium commercial precinct, with easy access to public transport, cafes, restaurants and retail.
- Strong team culture with clear structure and opportunities for long-term growth.
- Discretionary performance bonus recognising consistency, professionalism and contribution.
- Exclusive local discounts across nearby cafes, bars and restaurants within and around the precinct.
Key Responsibilities
- Welcoming visitors and providing a professional front-of-house reception experience.
- Delivering prompt, courteous and personalised service to tenants and visitors.
- Managing visitor access, passes, bookings and deliveries.
- Acting as a central reception point of information for the precinct.
- Responding to queries or issues in a professional and solutions-focused manner.
- Completing regular lobby walks and maintaining presentation standards.
- Building positive working relationships with tenants, contractors and internal teams.
- Promoting precinct facilities and services.
- Maintaining accurate records and following established procedures.
- Adhering to security, safety and operational requirements.
Skills
- Experience in a reception, front desk, concierge, hospitality or corporate front-of-house role.
- Clear and confident communication skills.
- High standards of personal presentation.
- The ability to work well within a team while taking ownership of your responsibilities.
- A positive attitude and strong work ethic.
Concierge employer: BROOK Recruitment
At BROOK Recruitment, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture in the heart of Melbourne. Our Marketing Executives enjoy meaningful career progression opportunities, working closely with senior stakeholders while taking ownership of diverse marketing projects across various industries. With a focus on professional development and a collaborative environment, we empower our employees to thrive and make a real impact in their roles.
