At a Glance
- Tasks: Support the IT team with troubleshooting, device setup, and user support.
- Company: Join a dynamic tech team in Ingleburn, NSW.
- Benefits: Gain hands-on experience and develop your tech skills.
- Other info: Collaborative environment with opportunities to learn and grow.
- Why this job: Kickstart your IT career while working with cutting-edge technology.
- Qualifications: Passion for tech, basic Windows knowledge, and strong problem-solving skills.
The predicted salary is between 22.5 - 27.5 $ per hour.
In this onsite role at Ingleburn NSW, you will work closely with the IT team, developing skills across helpdesk and user support, device setup and configuration, troubleshooting hardware and software issues, and general IT coordination.
Key responsibilities
- Diagnose and resolve hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.
- Provide first-level support to users via phone, email, remote tools, and in person.
- Guide users through solutions for common problems, escalating to relevant teams when necessary.
- Manage and update tickets in the IT Ticketing System (JIRA) promptly and effectively.
- Set up new employee accounts, devices, and system configurations.
- Configure user access, security settings, application profiles, and Wi-Fi.
- Provide onboarding guidance to new employees (accessing systems, VPN, Wi-Fi, etc.).
About you
- A passion for technology and automation, with a curious and proactive mindset.
- Eagerness to learn and experiment with new technologies.
- Basic knowledge of Windows OS and Microsoft 365 Suite.
- An understanding of networking basics (VPNs, firewalls).
- Strong problem-solving skills and the ability to work independently.
- Team-oriented attitude with excellent communication and customer service skills.
- Professionalism, respect for others, and a willingness to assist and collaborate.
- A strong work ethic with an analytical approach to problem-solving.
IT Intern in Sydney employer: Bromic Group
As an IT Intern at our Ingleburn NSW location, you'll be part of a dynamic team that fosters a collaborative and innovative work culture. We prioritise employee growth through hands-on experience and mentorship, ensuring you develop essential skills in IT support and troubleshooting. Enjoy the unique advantage of working in a supportive environment that values your contributions and encourages continuous learning.
We think you need these skills to ace IT Intern in Sydney
Helpdesk Support
User Support
Device Setup and Configuration
Troubleshooting Hardware Issues
Troubleshooting Software Issues
IT Ticketing System (JIRA)
Windows OS
