Senior Medical Receptionist – Front Office Lead | Specialist Practice, in Brisbane

Senior Medical Receptionist – Front Office Lead | Specialist Practice,

Job title: Senior Medical Receptionist – Front Office Lead | Specialist Practice, Spring Hill

Lead the front desk of a growing ten-specialist rheumatology practice. $38 - $45 p/hr + super, with a pathway to Office Manager.

Key selling points

• $38 - $45 p/hr + super, permanent full-time
• Formal six-month review with a pathway to Office Manager
• Supportive specialist group in Spring Hill

About us

Brisbane Rheumatology is a specialist practice at 135 Wickham Terrace, Spring Hill, with ten rheumatologists across Level 3 and Level 9. We care for patients with rheumatic and musculoskeletal conditions, providing evidence-based treatment and compassionate care. Our practice is built on integrity, professionalism and a genuine commitment to improving quality of life for people living with rheumatological conditions. We're growing, and we're looking for people who share our commitment to patient-centred care.

About the role

Brisbane Rheumatology is seeking an experienced Senior Medical Receptionist – Front Office Lead to join our team in Spring Hill. In this full-time role you'll lead our front office across Level 3 and Level 9, working closely with our Business Manager. You'll oversee the reception team, keep day-to-day operations running smoothly, and set the tone for every patient's experience of our practice.

This role includes a formal review at six months. With demonstrated success, it grows into an Office Manager role.

What we offer

• $38 – $45 per hour + superannuation, depending on experience
• Permanent full-time, Monday to Friday
• A collaborative, respectful team and a supportive group of specialists
• Structured induction and training in our systems, plus ongoing professional development

What you'll be doing

• Leading the reception team, including the daily check-ins, rostering, and covering leave and sick days
• Training, mentoring and buddying new and junior staff, including our casual pool
• Acting as the first point of escalation for patients, doctors and referrers, including complaints and feedback
• Implementing and maintaining front office procedures, policies and checklists, and fixing process problems
• Greeting patients warmly and keeping a calm, organised front office
• Managing appointments, rescheduling and cancellations with care and attention to detail
• Processing patient registrations and keeping patient records accurate
• Checking referrals are valid and on file before appointments
• Handling billing, payments and end-of-day reconciliation accurately
• Managing phone enquiries and coordinating with doctors and staff to keep clinics running on time
• Keeping reception areas tidy, stocked and well presented
• Maintaining patient confidentiality and privacy at all times

What we're looking for

• 3+ years' experience in medical reception or healthcare administration (specialist practice preferred), including time in a supervisory or lead role
• Proven experience leading reception teams or training and mentoring junior staff
• Solid working knowledge of Medicare and private billing, specialist referrals and patient payments
• Strong medical terminology; rheumatology or specialist practice experience is highly desirable
• Advanced skills in practice management software; Gentu / Genie or Xestro experience is highly regarded, and Health Engine or Coviu experience is a bonus
• Calm, professional and organised under pressure, with a high level of accuracy
• Excellent written and verbal communication and a professional telephone manner
• Knowledge of Australian privacy laws and health information confidentiality
• A caring, empathetic approach, particularly with patients living with chronic conditions

Applications are reviewed as they arrive and the ad may close early.

Applications close 15 November 2026. Enquiries to Emily, *******@brisbanerheumatology.com.au

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