Fixed Operations Manager in Brisbane

Are you an experienced automotive leader who knows how to get the best out of people, processes and workshop operations? We're looking for an experienced Fixed Operations Manager to lead and drive the performance of our Service, Workshop and Parts operations across our Archerfield and Stapylton locations. This is a hands-on leadership role for someone who understands the commercial realities of the heavy automotive industry and can effectively balance customer experience, operational efficiency, productivity, parts sales growth, profitability and people leadership.

The Role

• Reporting to senior management, you will take ownership of the day-to-day performance, profitability and continuous improvement of our fixed operations across Archerfield and Stapylton, with accountability for Service, Workshop and Parts performance.
• Leading the day-to-day performance of fixed operations, with particular focus on workshop and service delivery.
• Driving workshop productivity, efficiency, labour utilisation, warranty completion and recovery.
• Monitoring departmental financial performance, budgets, expenses and profitability.
• Working closely with Parts Managers, Parts Interpreters, Service Managers, Service Advisors, Workshop Controllers, technicians and leaders to improve workflow and vehicle turnaround times.
• Identifying opportunities to improve labour sales, workshop capacity, customer retention and service revenue.
• Identifying opportunities to improve Parts sales to Trade customers, Parts counter sales, trade customer retention, genuine parts sales, non-genuine parts sales, accessory sales and importantly inventory management.
• Engaging with key account customers in face-to-face meetings and other communication to ensure we are capturing opportunities and driving growth.
• Ensuring customer concerns are managed professionally and resolved promptly.
• Developing the capability and accountability of managers, supervisors and team members.
• Supporting workforce planning, recruitment, training and succession planning.
• Ensuring WHS and environmental requirements are consistently maintained.
• Using operational KPIs and financial results to identify issues and drive corrective action.

About You

We're looking for a commercially minded leader who is comfortable being visible in the operation and working closely with their team. Ideally, you will bring:

• Significant leadership experience within automotive, truck, heavy vehicle, transport or dealership operations.
• Previous experience leading Service, Workshop, Parts or broader Fixed Operations.
• Strong knowledge of dealership and workshop operations.
• A strong understanding of labour productivity, utilisation, efficiency, recovery and departmental profitability.
• A strong understanding of Parts buying process, Parts margin structures, Parts trade sales and Parts obsolescence/buy back programs.
• Demonstrated experience leading and developing operational teams.
• The ability to interpret operational data and turn it into practical action.
• Excellent communication and stakeholder management skills.
• A practical, solutions-focused leadership style.
• Strong customer service and problem-solving capability.
• A commitment to workplace safety and operational compliance.
• HR licence.
• A trade qualification or strong technical background in the automotive or heavy vehicle industry would be highly regarded, but proven operational leadership is equally important.

What We're Looking For

This role will suit someone who doesn't want to manage from behind a desk. You'll be expected to understand what's happening across the operation, work alongside your leaders, challenge inefficient practices and create an environment where people understand what's expected of them. You'll know how to strike the balance between supporting your people and holding them accountable, while keeping the focus firmly on the customer and the commercial performance of the business.

Why Join Us?

This is an opportunity to take ownership of a significant operational function and have a genuine impact on business performance. You'll have the opportunity to develop an established team, improve productivity and customer experience, influence operational strategy and build a strong culture of performance and accountability. If you're an experienced automotive or heavy vehicle leader who enjoys turning operational challenges into results, we'd like to hear from you.