Senior Support Officer in Brisbane

Personnel Area: City Planning Economic Development Services

Branch: City Licences and Permits

Salary Range: Band 4 $89,207 - $95,764 + Superannuation (Remuneration stated is for the full-time positions)

Work type: Permanent full-time

Location: Brisbane Square

Our Business

Brisbane City Council is Australia’s largest local government and one of the nation's most diverse and dynamic organisations. Guided by Brisbane Vision 2031, Council is focused on delivering innovative, high performing services that provide exceptional value for residents, businesses and visitors while shaping Brisbane as Australia's lifestyle capital. The City Planning and Economic Development Services Group manage development applications, provide planning and development advice, develop strategic planning policy and economic strategies. Our work supports sustainable growth, helps shape Brisbane's future and ensures the city continues to be a great place to live, work and visit.

Our Branch City Licences and Permits is leading the transformation of how Brisbane City Council delivers licensing, permitting and application services. As a newly established branch, we're creating a modern, customer-focused and digitally enabled service that brings licences, permits and applications together into one seamless experience. By simplifying processes, improving consistency and decision-making, and embracing innovation, we're making it easier for residents, businesses and stakeholders to engage with Council while delivering better outcomes for our community and helping shape Brisbane's future.

The Role

This is an exciting opportunity to play a key role in supporting the new City Licences and Permits branch by delivering accurate, timely and customer-focused administrative support. You will assist with the processing of licence and permit applications, manage service requests and correspondence, and help ensure services are delivered in line with relevant legislation, policies and service standards. Working closely with the Team Leader, you will also provide day-to-day guidance, coaching and support to team members, helping to drive consistent service delivery and continuous improvement. Your ability to coordinate workloads, monitor performance, build strong stakeholder relationships and identify process improvements will contribute to the efficient operation of the team and positive customer outcomes.

To be successful you will have:

• the ability to contribute to a high-performing team and support a culture of continuous improvement
• experience providing high-quality administrative and business support, including research, information gathering and application processing across multiple work streams
• strong written and verbal communication skills, with the ability to build effective relationships and resolve customer enquiries
• excellent organisational and time management skills, with the ability to manage competing priorities and meet deadlines
• strong analytical and problem-solving skills, with the ability to identify trends and drive process improvements
• experience using business systems and Microsoft Office applications, with a high level of accuracy and attention to detail
• proven ability to coordinate workloads, provide coaching and training, and develop effective stakeholder relationships.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. This role requires a Criminal History Check.

For more information: Please email Cassandra Lee via Cassandra.lee@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 1 November 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.