We are seeking a friendly, organised, and compassionate Administrator to join our community aged care team. As the first point of contact for clients, families, visitors, and staff, you will play a key role in delivering exceptional customer service while providing efficient administrative support to ensure the smooth day-to-day operation of our office.
Supporting our team delivering services under the Support at Home program, you will help create a welcoming and professional experience for our clients and contribute to the delivery of high-quality community care that enables older Australians to remain independent in their own homes.
Key Responsibilities
- Welcome clients, families, visitors, and contractors in a professional and friendly manner.
- Answer and direct telephone calls and respond to email enquiries.
- Manage reception, appointments, meeting rooms, and general office administration.
- Maintain accurate client records and administrative documentation.
- Assist with client onboarding, service documentation, and general administrative support.
- Liaise with management, care coordinators, support staff, and external service providers.
- Process basic invoicing, payroll, accounts administration, and payments.
- Handle incoming and outgoing mail, deliveries, and office supplies.
- Maintain confidentiality and ensure compliance with privacy legislation and organisational policies.
- Deliver exceptional customer service while supporting a positive and welcoming office environment.
About You
- Previous experience in reception, administration, or customer service.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Sound computer skills, including Microsoft Office and email systems.
- High attention to detail and accuracy.
- A professional, compassionate, and client-focused approach.
- Experience working in community aged care, healthcare, disability, or human services is highly regarded.
- Experience with basic invoicing and payroll processes is desirable.
- An understanding of, or willingness to learn, the Support at Home program and community aged care services.
What We Offer
- A supportive, collaborative and fun team environment.
- The opportunity to make a meaningful difference in the lives of older Australians living independently in the community.
- Ongoing training and professional development.
- Competitive remuneration and employee benefits.
- Opportunities for career growth within a growing community care organisation.
Contact Details:
Brighter Living Home Support Recruitment Team
