At a Glance
- Tasks: Manage complaints from start to finish, resolving complex cases with AI support.
- Company: Brighte, a forward-thinking company focused on customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to innovation and customer care.
- Why this job: Make a real difference by improving systems and representing Brighte in key forums.
- Qualifications: Experience in complaints handling and knowledge of relevant regulations.
The predicted salary is between 63000 - 77000 $ per year.
Brighte is seeking a complaints specialist to own the end-to-end process from triage to resolution, navigating complex, high-risk cases across credit products and vendors.
You will represent Brighte in AFCA and other EDR forums while identifying root causes to improve systems.
You will stay ahead of RG 271, AFCA processes, ASIC Act, CCA and Privacy Act and use AI thoughtfully to assist, not replace, judgement.
AI-Driven Complaints & Dispute Specialist (Regulated) employer: Brighte Capital
Brighte is an exceptional employer that prioritises employee well-being and professional growth, offering a collaborative work culture in the heart of Sydney CBD. With flexible working arrangements, regular team events, and unique benefits like free lunches and an Employee Share Option Plan, Brighte fosters a supportive environment where employees can thrive while contributing to a meaningful mission of making energy resources accessible for all.
