At a Glance
- Tasks: Lead the design of innovative services for the Australian Government.
- Company: Bridge IT Engineering, a key player in tech recruitment.
- Benefits: Competitive contract pay and potential for extension.
- Other info: Work remotely across various Australian states with great career growth.
- Why this job: Make a real difference in how government services are delivered.
- Qualifications: Experience in Service Design and collaboration in healthcare sectors.
The predicted salary is between 110 - 150 $ per hour.
Bridge IT Engineering is seeking a Lead Service Designer for a federal government department with offices in the ACT, NSW, NT, QLD, SA, TAS, VIC, WA. The role will address a critical gap in understanding the end-to-end service and identifying opportunities for improving the way the Australian Government designs and delivers services and programs through digital and non-digital solutions.
Key Duties and Responsibilities:
- Develop a business model and roadmap for implementing an Integrated Service Design function, as well as a capability maturity plan that focuses on knowledge transfer and upskilling staff working within streams.
- Document detailed Blueprints of the Digital Health service offerings.
- Establish effective governance to act as a design authority to provide quality assurance, planning and prioritisation checks and strategic alignment.
- Operate a Service Design ‘Centre of Excellence’ for the Digital and Service Design Branch, to ensure consistency, transparency, and alignment.
- Understand the research activities underway across the broader department and perform User Experience and Service Design functions for projects as required.
Criteria:
- Demonstrated experience in developing and implementing Service Design concepts and structures.
- Suitable approach to delivering the services requested by the Department’s goals.
- Experience with engagement, collaboration, and planning functions across aged care and/or healthcare sector.
- Demonstrated value for money in comparison to market.
Service Designer in Canberra employer: Bridge IT Engineering
Bridge IT is an exceptional employer, offering a dynamic work environment in Canberra that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of AI governance and assurance, while promoting a culture of integrity and ethical practices. Join us to make a meaningful impact in the Federal Government sector, where your expertise will be valued and your contributions will help shape the future of technology.
