Research Operations Coordinator in Sydney

About Breville

Breville’s primary strategy is the design and development of the world's best kitchen solutions, whilst expanding distribution, and supporting this with dynamic marketing, on a global scale. We’re an ASX-listed company with a passion for innovation, quality, and making everyday food moments feel a little more special. Our award-winning product development team brings together designers, engineers, food experts, and product thinkers. What unites us is curiosity, a love of good design, and a drive to build products people love to use. For us, product development is all about raising the bar. Everyone here is focused on creating the best possible products with the customer always front and centre. We dig deep to understand what really matters to people in the kitchen, and we aim to deliver that in every product so that we can help consumers master every moment.

About the role

The Global Product Research team is responsible for building deeper connections with consumers. We are a talented bunch of pattern seekers committed to delivering insights in clear, compelling ways that inspire our teams to create products and solutions consumers will love. This role keeps the engine room of the research function running - coordinating recruitment, managing our participant panel, maintaining vendor relationships, and ensuring our research documentation and data practices are well organised and compliant.

This position would suit someone highly organised and process-driven, who enjoys managing multiple moving parts at once. You'll work closely with our Consumer Researchers day to day supporting their projects rather than leading research yourself and will report to the Head of Research.

Key Responsibilities:

• Recruitment & Participant Management — Coordinate participant recruitment across key research projects including Focus Groups, Field Trials and Home Visits globally. Schedule participant attendance/Zoom meetings. Manage research sample dispatch and return and handle participant incentive payments.
• Panel Management — Grow and refresh our consumer (CMNTY) panel, and maintain accurate, up-to-date panel data and records.
• Vendor Management — Maintain relationships with existing research vendors and support the setup of new vendors as required.
• Legal & Data Compliance — Manage NDAs for research participants, ensure research data handling meets internal compliance requirements, and handle participant data requests (access/deletion).
• Process Documentation — Maintain research templates and process documentation so the wider research team can work efficiently and consistently.
• Research Repository & Knowledge Management — Maintain a central home for past research findings, ensuring insights are properly organised, easily accessed and appropriately shared.

Qualifications & Experience:

• 2+ years' experience in a research operations, market research coordination, project coordination, or administrative support role.
• Highly organised, with the ability to manage multiple concurrent timelines and competing priorities.
• Comfortable coordinating with participants (members of the public) and external vendors in a professional and timely manner.
• Strong attention to detail, particularly around compliance, data handling, and documentation.
• Experience with panel, CRM, or survey platforms is a plus, but not essential - training will be provided.
• AI fluency - comfortable using tools such as Claude and ChatGPT to support day-to-day research operations tasks.
• Clear written and verbal communication skills.

Key Attributes:

• Organised & Process-Driven - Keeps multiple projects on track without things falling through the cracks.
• Detail-Oriented - Takes compliance, data handling, and documentation seriously.
• Adaptable - Comfortable with shifting timelines and re-prioritising at short notice.
• Proactive Communicator - Flags issues and scheduling conflicts early rather than letting them surface as problems.
• Trustworthy & Discreet - Handles participant data and NDAs with appropriate care and confidentiality.
• Collaborative - Works well supporting a team of researchers.

What we offer you:

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 40% on all our electrical products
• Corporate health and wellness benefits

Breville Group is proud to be an Equal Opportunity Employer.