At a Glance
- Tasks: Provide top-notch desktop support and resolve technical issues for clients in Sydney.
- Company: Join Brennan, a vibrant tech company with a focus on customer service.
- Benefits: Enjoy training bonuses, fun social activities, and a culture that celebrates excellence.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real difference by helping clients with their IT needs every day.
- Qualifications: 2 years of IT experience and strong problem-solving skills required.
The predicted salary is between 76500 - 93500 $ per year.
Overview
Brennan is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.
As part of the Managed Services team, you will provide onsite and remote 1st-level support to our Managed Services client in Sydney.
The role requires on-site presence of at least 85% of the time with travel across the Sydney Metro region.
The candidate must have their own license and car and be comfortable talking to customers face to face.
A reasonable degree of technical skill across IT infrastructure and a good understanding of ITIL processes is required.
Responsibilities
- Provide L1 support for service delivery teams and resolve technical issues
- Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conduct problem management to ensure the root cause of issues is addressed
- Take ownership of assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, including Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support; end user support and liaison with 3rd party vendors as needed
- Maintain effective communications with clients
Qualifications
- Minimum of 2 years IT experience
- Reasonable experience in common business applications, especially Microsoft Office suite of products including Office365
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to work within and across teams
- Industry based certifications
- Installation and management of peripheral devices
- User account maintenance
- Desktop and End User Support
- Ability to service on-site contracted requirements
- Note
As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
Benefits
- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development
Brennan is an equal opportunity employer.
#J-18808-Ljbffr
Desktop Support Engineer in Sydney employer: Brennan
At Brennan, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our vibrant work culture fosters collaboration and continuous learning, ensuring that our employees are empowered to excel in their roles while enjoying competitive remuneration and unique rewards like the annual Brennan Daredevils trip. With a strong focus on professional growth and a commitment to recognising excellence, Brennan is the ideal place for those looking to make a meaningful impact in the technology consulting space.
