Account Manager in Sydney

Be part of the team transforming business technology into impactful solutions. True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are warmly welcomed and always empowered. And it’s why we’ve built an organisation where real innovation, fed by passion and cultivated by collaboration, makes a genuine impact.

At Brennan, we believe that how technology is delivered is every bit as important as what technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

In this role you will find yourself managing a portfolio of customers across the entire Brennan solution stack, ensuring they receive a seamless experience at every interaction. The role will have two primary responsibilities: driving the customer experience and ensuring patch retention and growth to meet set targets. The successful candidate will have to have a good balance between customer service, commercial acumen and a strong desire to achieve set targets.

What you'll be doing day to day:

• Engage directly with customers to identify new business opportunities, including cross-sell and up-sell prospects.
• Serve as the primary customer-facing contact for a defined portfolio across Sydney.
• Build a deep understanding of each customer's business, lead strategic planning sessions, road mapping activities and workshops to demonstrate how our technology can address their goals and challenges.
• Prepare high-quality proposals, contracts and tender responses for customers within your portfolio.
• Manage bids end-to-end, collaborating closely with Presales, Service Delivery and leadership teams to design solutions aligned to customer requirements.

What skills & experience you'll bring:

• Ideally, you’ll have around 3+ years’ experience in IT/Technology account management or Tech Sales role.
• Prior experience working within an MSP, Service Integrator, Consulting, Technology or outsourced service delivery environment.
• Strong consultative sales background with the ability to uncover and shape customer requirements.
• Experience presenting, influencing and engaging effectively at C-suite and senior executive levels.
• Commercial exposure and/or experience across multiple domains, including IT, cloud, data, networking, unified communications, voice, or telephony.

We welcome candidates from diverse backgrounds and career paths. If you meet most, but not all of the criteria, we still encourage you to apply.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check. Brennan is an equal opportunity employer.