At a Glance
- Tasks: Assist clients with bookings and respond to enquiries in a supportive role.
- Company: BreastScreen Victoria, dedicated to making a meaningful impact.
- Benefits: Inclusive workplace culture, professional development, and a chance to make a difference.
- Other info: Diverse and inclusive workplace, with opportunities for growth.
- Why this job: Join a team that values client care and fosters a positive environment.
- Qualifications: Experience in customer service and strong communication skills.
At BreastScreen Victoria, we are dedicated to creating a meaningful impact. We foster an innovative, client-centric, and respectful workplace culture. We are currently seeking enthusiastic and customer-focused individuals with previous call centre or customer service experience to assist our clients through the booking process and respond to a broad range of enquiries related to our program.
About the role:
- We are looking for two full-time employees for a fixed term, 6-month contract.
- These roles will be based in our Carlton office.
- As a Client Contact Officer, you will be the first point of contact for our clients, assisting them through the booking process and responding to enquiries related to our screening program.
- Respond to inbound calls from individuals seeking to book an appointment with BreastScreen Victoria, ensuring a client-centred approach and commitment to excellence.
- Respond to a broad range of enquiries via telephone, Live Chat, email and other communication channels, providing high quality and accurate information.
- Provide support to online booking clients offering guidance and troubleshooting to enhance their experience.
- Make proactive outbound calls to support locations and under screened population groups.
- Support clinic cancellations by efficiently notifying clients and rescheduling appointments.
About you:
- We are looking for individuals with a proven track record in client facing roles.
- You will understand the principles of first-class customer service and be committed to making each interaction a positive experience for our clients.
Skills and Attributes:
- Previous experience working in a customer facing role.
- Intermediate computer literacy including MS Office proficiency and fast accurate typing.
- Ability to maintain a positive attitude and adapt in a fast paced, dynamic environment.
- Excellent active listening skills and strong attention to detail.
Applications for these roles will close on Sunday, 8 November 2026, although it could close early if we discover outstanding candidates. We are committed to promoting diversity, inclusivity and accessibility within our workplace, and encourage people from diverse communities and backgrounds to apply for roles at BreastScreen Victoria. This includes (but is not limited to): people from multicultural backgrounds; LGBTIQA+ communities; Aboriginal and Torres Strait Islander peoples; and people with disability. BreastScreen Victoria has several policies, procedures and systems that promote inclusive behaviours throughout our workforce. They are all key indicators for successful performance in this role.
Please note: that we will provide adjustments to the recruitment process on request. Shortlisting will commence immediately. Due to a large number of applicants, only those shortlisted will be contacted.
Client Contact Officer in Melbourne employer: BreastScreen Victoria
BreastScreen Victoria is an exceptional employer, offering a supportive and collaborative team environment where you can make a meaningful impact on the health outcomes of Victorian women. With competitive salaries, generous salary packaging benefits, and a commitment to diversity and inclusivity, this role as a Radiographer in the Mobile Screening Service provides not only professional growth opportunities but also the chance to contribute to vital community health initiatives across Regional Victoria.
