Service Centre Supervisor, Day Shift in Sydney

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

We are seeking an experienced and motivated Day Shift Supervisor to lead our daily operations at our Eastern Creek site. This role is responsible for driving safety, productivity, quality, and team performance while ensuring operational targets are achieved. Leading a team in a fast-paced environment, the successful candidate will foster a positive culture, support continuous improvement initiatives, and work collaboratively across the site to deliver exceptional outcomes for our customers. This is an excellent opportunity for a hands-on leader who enjoys developing people, solving problems, and making a real impact on operational performance.

Key Responsibilities May Include:

• Provide hands-on leadership by mentoring, coaching, and guiding employees, addressing employee relations issues, and fostering a positive and productive work environment.
• Lead and enhance safety performance on shift, promoting a proactive safety culture through training, accident prevention, and rehabilitation programs, ensuring compliance with safety standards.
• Manage shift maintenance activities, resolving equipment breakdowns in coordination with the maintenance team to maintain uninterrupted plant operations.
• Drive continuous improvement initiatives on shift, implementing best practices to enhance efficiency, quality, and cost-effectiveness across end to end operations.
• Monitor and manage the plant’s operational costs and yield, working closely with the Plant Manager to optimize performance and contribute to the overall plant objectives.
• Address performance and attendance matters in collaboration with HR, ensuring that all plant staff meet operational expectations.
• Ensure full compliance with CHEP procedures and work instructions, ensuring tasks are completed accurately and in line with company standards and operational goals.

What You’ll Be Doing:

• Creating a safe, inclusive, and supportive work environment for your team.
• Leading with empathy—coaching, mentoring, and developing team members.
• Driving continuous improvement in safety, quality, and performance.
• Planning and resourcing effectively to meet production goals.
• Recognising achievements and supporting growth through structured training.
• Championing innovation and embracing new technologies.
• Fostering collaboration and open communication across the shift.

What You Bring:

• Experience in manufacturing, production, or operations.
• A passion for people leadership—you know how to bring out the best in others.
• Confidence in managing performance and resolving challenges constructively.
• A commitment to safety, quality, and continuous improvement.
• Strong communication and team-building skills.
• Certificate IV or equivalent qualification.
• Experience in a unionised environment is a plus, but not essential.

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.