At a Glance
- Tasks: Lead a vibrant pub, ensuring top-notch service and team performance.
- Company: Join Bracken Ridge Tavern, a beloved community hub with over 40 years of history.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Dynamic environment with a loyal customer base and room for innovation.
- Why this job: Make a real impact in a busy venue while developing your leadership skills.
- Qualifications: Experience in high-volume hospitality and strong leadership abilities.
The predicted salary is between 63000 - 77000 $ per year.
Bracken Ridge Tavern (BRT) is a busy, multifaceted venue with something for everyone – families enjoying a meal, sports fans watching the game, gaming and TAB customers, functions and celebrations, local regulars at the bar, and a strong community following. The BRT has been family owned and operated for over 40 years. We recently invested $10 million in a full renovation of the venue, and we're looking for an experienced hospitality operator to join our senior leadership team and help take the business forward.
This is an opportunity for someone who understands what makes a great pub work – people, customers, standards, commercial performance and genuine community connection.
THE ROLE – LEAD FROM THE FLOOR
We're looking for an experienced Assistant General Manager who is highly visible, hands-on and comfortable taking responsibility across a large, busy venue. This is not a role for someone who wants to spend their week behind a desk - 80% operational and 20% administrative. You'll be a senior operational leader on the floor, working closely with the General Manager and leadership team to ensure the venue operates at a consistently high standard.
Key responsibilities will include:
- Taking an active leadership role in the day-to-day operation of the venue
- Supporting the General Manager with overall venue performance and commercial outcomes
- Leading, motivating and developing a large and diverse hospitality team
- Maintaining high standards across F&B, gaming, TAB, security, presentation and customer service
- Driving sales and identifying opportunities to improve revenue and profitability
- Managing rosters, staffing levels, labour costs and operational efficiencies
- Monitoring venue standards and ensuring compliance requirements are consistently met
- Working closely with kitchen and FOH leaders to maintain and improve the food and beverage offer
- Supporting functions, events, promotions and major trading periods
- Building strong relationships with customers and regulars
- Monitoring the P&L and understanding the key drivers of venue performance
- Supporting stock control, cost management and operational reporting
- Coaching managers and supervisors and helping develop the next generation of leaders
- Stepping up and taking overall operational responsibility in the GM's absence
- Working closely with senior management to implement new ideas and continually improve the venue
You'll have the support of an experienced senior leadership structure, but we're looking for someone who is comfortable making decisions, solving problems and taking ownership.
ABOUT YOU
You may currently be a General Manager, Assistant General Manager or Venue Manager in a high-volume pub, club, hotel or hospitality venue. What matters most is that you understand high-volume hospitality and know how to lead people. You'll ideally have experience across a combination of food & beverage, gaming, compliance, rostering, labour management and venue operations, together with a strong understanding of commercial performance.
You'll describe yourself as someone who:
- Leads from the front and is highly visible on the floor
- Is energetic, hardworking and genuinely enjoys hospitality
- Knows how to get the best out of a large and diverse team
- Is approachable and builds trust rather than relying on authority
- Can communicate confidently with everyone from junior team members to senior management
- Understands labour, wages, costs and the fundamentals of a venue P&L
- Has strong gaming and compliance awareness
- Is organised, accountable and follows things through
- Is comfortable making decisions and taking responsibility
- Can deal confidently with a broad mix of customers and personalities
- Has high standards and isn't afraid to hold people accountable
- Enjoys developing people and building a strong leadership team
- Has an ownership mentality – if you see a problem, you help fix it
- Still genuinely loves being in hospitality
You don't need to have all the answers. We're looking for someone who is commercially minded, emotionally intelligent, hands-on and hungry to make a difference.
THE HOURS & PACKAGE
This is a senior operational hospitality position and will require flexibility around the needs of the business, working weekends and key trading periods. The role will be predominantly mid shifts, with opening/closing shifts as an exception. Salary will be determined based on experience, capability and the level of responsibility the successful candidate can take on.
WHY BRT?
This is an opportunity to join an established Brisbane pub with strong local recognition, a loyal customer base and a broad range of revenue streams. For the right person, this could be the role that takes you from strong venue operator to future General Manager.
Assistant General Manager in Brisbane employer: Bracken Ridge Tavern
Bracken Ridge Tavern is an exceptional employer that offers a vibrant work culture in a busy, community-focused venue. With over 40 years of family ownership, employees benefit from hands-on leadership, opportunities for personal and professional growth, and the chance to make a meaningful impact in a well-recognised local establishment. The recent $10 million renovation enhances the working environment, making it an exciting place for those passionate about hospitality and community engagement.
