At a Glance
- Tasks: Provide exceptional customer service and assist with mobile device repairs in a fast-paced retail environment.
- Company: Join PTC Phone Tech & Comm, a family-owned leader in mobile accessories and repairs since 2009.
- Benefits: Enjoy competitive pay, performance bonuses, staff discounts, and ongoing training opportunities.
- Other info: Flexible work environment with opportunities for career advancement and recognition.
- Why this job: Be part of a dynamic team that values innovation and personal growth in the tech industry.
- Qualifications: Passion for mobile tech, sales experience, and a willingness to learn new skills.
The predicted salary is between 31500 - 38500 $ per year.
Join Our Growing Repair Team – Make Every Fix Count!
About Us:
PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day, our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range, we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptional and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!
About the role:
PTC are currently seeking a Casual team member who is dedicated and driven Customer Service Sales and Device Technician in our Tweed City Store! Reporting to the Store Manager, you will be familiar with working in a fast-paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team, but you will live for sales, delighting your customers every step of the way. You should be confident and willing to go the extra mile for your loyal and returning customers.
Your Day-to-Day Will Include:
- Available in store
- IRP Certified preferred
- Providing exceptional customer service and support at all times
- Assisting our frontline staff with sales when in store
- Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
- Troubleshooting faults and performing in-depth inspections
- Working independently to manage repair queues while keeping quality front of mind
- Maintaining a safe, clean, and well-organised workbench
- Being a team player – supporting your team and growing your skills
- IRP Certificate training provided if not already possessed
To be successful for this role, you will have:
- A genuine passion for mobile & tech!
- Flexibility to work at least one day on the weekend
- Experience working to and exceeding all budgets and KPI’s
- A hard-working and motivated attitude to achieve goals and commissions
- A passion for an excellent customer experience
- An understanding of sales processes and techniques
- An ability to learn new things quickly and think on your feet!
- Ability to lift up to 25kg
Company Values:
This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.
- Challenge: Spearheading the creation and execution of cutting-edge marketing strategies that are responsive to rapidly changing market dynamics, consumer preferences, and industry innovations.
- Sincerity: Prioritising the customer experience as the core focus, ensuring that customer service is not only exceptional but also sincere, empathetic, and responsive.
- Simplicity: Simplifying complex marketing plans into actionable, understandable strategies that are easily digestible for the team and stakeholders.
- Teamwork: Collaborating seamlessly with cross-functional teams including product development, sales, and customer service.
- Trust: Upholding and promoting ethical marketing practices that build trust with customers, partners, and the wider community.
What’s in it for you?
- Work-Life Balance: Enjoy a supportive environment that prioritises your well-being.
- Salary and Compensation: Be rewarded fairly for your skills and dedication.
- Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated.
- Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth.
And the benefits don’t end there: with numerous other benefits including staff discounts, ongoing training and development, and much more!
Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.
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