EV Operations Lead

The EV Operations Lead is responsible for driving operational performance, continuous improvement, and governance across the bp pulse ANZ charging network. The role leads operational network performance, partner performance management, operational reporting, maintenance programmes, and operating model enhancements to improve network reliability, efficiency, and customer experience.

Working closely with internal and external stakeholders, the role drives uptime performance, identifies improvement opportunities, manages operational risks, and supports commercial optimisation initiatives. The Operations Lead also provides operational leadership and back-up support for day-to-day network operations and incident management activities when required, ensuring continuity of service and strong operational outcomes.

Key accountabilities:

• Drive continuous improvement initiatives that improve charger uptime, reduce operating costs, and enhance customer experience across the EV charging network.
• Provide operational leadership, escalation support and subject matter expertise across day-to-day network operations, including back-up support for incident, fault and ticket management activities and the successful transition of new sites into operational service.
• Lead performance management and governance of OEMs, maintenance partners, and service providers, ensuring contractual and operational performance targets are achieved.
• Own the development and continuous enhancement of operational standards, maintenance programmes, and ways of working to support reliable and scalable network operations.
• Support operating model evolution, commercial optimisation activities, and cross-functional initiatives that improve network efficiency and operational effectiveness.
• Deliver operational performance reporting, risk management, and safety oversight, translating data into actionable insights and improvement opportunities.
• Support projects and initiatives to drive business performance, asset optimisation, customer experience and cost optimisation.

Essential education:

• Desirable - University degree in business, economics, engineering, property, or equivalent discipline.

Essential experience and job requirements:

• Experience in operations, maintenance, or service delivery environments.
• Experience managing third-party vendors, contractors, OEMs, or service partners.
• Strong analytical and problem-solving capability.
• Knowledge of operational risk management, safety and compliance requirements in a field operations environment.
• Excellent stakeholder engagement and influencing skills.

Desirable criteria:

• Experience in EV charging, energy, utilities, infrastructure, telecommunications, transport, or other asset-intensive operational environments.
• Knowledge of civil & electrical installations.

At bp, we provide a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued. Possibility to join our social communities and networks, learning opportunities and other development opportunities to craft your career path, and many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request any accommodations!

Travel Requirement: Up to 10% travel should be expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.