At a Glance
- Tasks: Provide IT support, troubleshoot issues, and maintain systems for a seamless user experience.
- Company: Join Boyce, a leading advisory firm with over 50 years of excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Work in a supportive environment with a focus on community and innovation.
- Why this job: Be part of a dynamic team and make a real difference in tech support.
- Qualifications: Tertiary qualifications in IT or relevant experience; strong troubleshooting skills.
The predicted salary is between 77678 - 77678 $ per year.
Join our Technology team and develop your career. We're looking for an IT Systems Support officer to join our Technology team based in our Sydney office. This role works under the guidance of the Head of Technology and senior members of our technology team and closely with our Managed Service Provider (MSP) to maintain operational continuity and enhance user experience.
Responsibilities
- Technical Support and Troubleshooting: Respond to software and hardware enquiries, diagnose issues, and implement solutions to ensure efficient system performance.
- System Maintenance and Deployment: Assist with installing, configuring, and maintaining software, hardware, and network infrastructure, including peripheral equipment.
- Operational Improvements: Support the implementation of computer networks, contribute to website maintenance, and help adapt programs to meet user requirements.
About You
We're looking for a proactive and technically skilled individual who enjoys solving problems and supporting users. You’ll be comfortable working in a fast-paced environment and committed to delivering high-quality IT support. If you have some of the following skills, experience, or qualities, we would like to hear from you:
- Tertiary qualifications (Diploma, Advanced Diploma, or Associate Degree) in Information Technology or a related field. At least 3 years of relevant experience and/or vendor certifications may substitute for formal qualifications.
- Strong understanding of hardware and software systems, including troubleshooting and installation.
- Experience with network implementation and peripheral equipment maintenance.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Familiarity with ITIL or similar service delivery frameworks is desirable.
- Experience working in a call centre or service desk environment is a plus.
About Boyce
Founded over 50 years ago, Boyce provides a range of advisory services to businesses and investors across NSW and beyond. We have offices in Wagga Wagga, Goulburn, Orange, Tamworth, Dubbo, Cooma, Moree, Canberra, and Sydney, with team members working remotely across Australia. Boyce has ranked as the #1 Regional Accounting Firm in Australia in the AFR’s Top 100 Accounting Firms list for every year since 2018. We are connected to our communities, and we cultivate lasting relationships built on trust.
Interested? How to Apply
If this sounds like an opportunity for you, please submit your application today. Boyce is committed to building a diverse and inclusive culture. We are proud to be an equal opportunity employer that values an innovative and diverse workplace where all colleagues can be their authentic selves.
IT Systems Support in Sydney employer: Boyce
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