Lead Maintenance Officer in Melbourne

Lead the team that keeps our campuses running at their best and help create safe, high-quality environments where students and staff can thrive. Join one of Victoria's leading education providers and play a key role in maintaining safe, functional and high-performing facilities across multiple campuses. As Lead Maintenance Officer, you'll lead a skilled maintenance team, coordinate day-to-day maintenance operations, oversee contractors and service providers, and help ensure our learning environments support the success of students and staff.

This is a full-time, ongoing opportunity. Salary range is $87,524 to $93,951 per annum, plus 12% superannuation.

Why work with us?

• Flexible work arrangements to support work-life balance
• On-site parking for added convenience
• Career progression opportunities and reward & recognition programs to celebrate your success
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 16 weeks paid Parental Leave
• Health and wellbeing supports and resources, including FREE flu vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our on-campus retail services

About the role

Reporting to the Manager Facilities and Building Services, you will be responsible for leading maintenance services across Box Hill Institute's campuses, ensuring maintenance activities are delivered efficiently, safely and in compliance with relevant building and safety requirements. You will coordinate maintenance resources, manage work orders, support facilities planning and budgeting, and provide hands-on maintenance support when required. The role also includes supervising a team of Maintenance Officers and managing contractor performance to ensure high-quality service delivery.

What you'll do:

• Lead, mentor and support a team of Maintenance Officers to deliver efficient maintenance services.
• Manage and allocate maintenance work orders, ensuring work is completed safely, on time and to a high standard.
• Coordinate reactive and preventative maintenance activities across multiple campuses.
• Monitor contractor performance, manage inductions and ensure compliance with service standards and statutory requirements.
• Conduct site inspections, audits and assessments to identify maintenance issues and support asset lifecycle management.
• Assist with facilities planning, procurement, budgeting and operational improvement initiatives.
• Manage porterage services, furniture moves, event setups and campus support activities.
• Promote a strong safety culture and ensure compliance with Occupational Health & Safety requirements.
• Participate in the shared facilities on-call roster and respond to after-hours issues as required.

About You:

To be successful in this role, you will bring a combination of maintenance expertise, leadership capability and a customer-focused approach.

Qualifications & Requirements

• Diploma or higher qualification in Facilities Management, Building Management, a trade related discipline or similar (highly regarded).
• Demonstrated experience in facilities operations, ideally within an education or large multi-site environment.
• Current Driver's Licence.
• Level 2 First Aid Certificate or willingness to obtain.
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance.

Skills & Experience

• Proven experience undertaking maintenance and building-related work while overseeing contractors and service providers.
• Experience leading teams, coordinating workloads and meeting operational targets.
• Strong knowledge of building maintenance, asset management and maintenance planning.
• Well-developed organisational, problem-solving and decision-making skills.
• Experience using maintenance or work order management systems.
• Sound understanding of Occupational Health & Safety legislation and safe work practices.
• Strong stakeholder management and communication skills, with the ability to build effective working relationships.
• Ability to manage competing priorities in a fast-paced environment while maintaining a high level of attention to detail.

About us:

For over 100 years, we've been changing lives for the better, continuing to make this world a better place for all. By providing people with opportunities to expand their knowledge, experience and understanding of the world, we empower them to change their lives.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow and offer you benefits which enhance your work-life balance.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.