Border Express currently has exciting opportunities available for an experienced and motivated Customer Service Officerto join the team at our Wetherill Park Branch on a full time permanent basis.
Duties:
Actioning customer inquiries promptly and responding with professionalism across all channels: email, webforms, chats and phone calls
Providing a high level of service and communication to key internal and external stakeholders;
Proficiently raising queries in the internal ticketing system (training will be provided)and carrying out investigations in order to provide accurate and timely responses to our customers
Skills and Experience:
Demonstrated ability to assist customers with queries in a timely and efficient manner;
Excellent telephone manner;
Ability to learn and work within multiple software systems and multitask seamlessly between tasks like handling high priority tickets, answering calls and compiling reports
Transport, logistics or high volume customer service experience is highly desirable;
Well-developed time management, communication and conflict resolution skills;
Initiative, drive and a willingness to be an active member of the team;
Strong written, verbal and listening skills are essential;
Demonstrated ability to develop positive and professional working relationships with customers
Strong attention to detail.
Get to know Border Express:
At Border Express we're committed 100% to providing the very best supply chain services for Australia. Our business is working towards a fully supported regional network model to be the best carrier out to regional Australia with full visibility.
We are an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We are committed to achieving a diverse workforce and strongly encourage applications from all cultures, languages, abilities, sexual orientations, gender identities.
We work hard to create a safe and inclusive environment for all. We encourage and support our team members to grow their careers with Border Express, by providing ongoing opportunities and development to grow and make a real difference.
Border Express is proud to be a division of Freight Management Holdings (FMH).
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Customer Service Officer in Sydney employer: Border Express Pty Ltd
Border Express is an excellent employer that prioritises the well-being of its employees by offering a supportive work culture and modern equipment for our MC Tug Drivers. With opportunities for professional growth and the benefit of working locally, you can enjoy a fulfilling career while being home every night, making it an ideal choice for those seeking meaningful employment in the transport industry.
