BOQ Group is hiring a Customer Relations Consultant – EDR for a 12-month contract. You will manage escalated customer complaints, lead investigations, and prepare compliant responses while coordinating with Legal and internal teams to secure fair outcomes in line with regulatory requirements.
You will identify trends and root causes to drive continuous improvement and ensure high standards of customer fairness across the group.
EDR Customer Relations Consultant – 12-Month Contract in Melbourne employer: BOQ
At BOQ Group, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our flexible working arrangements, comprehensive benefits, and commitment to fostering a supportive work culture ensure that our employees can thrive both professionally and personally. Join us in Brisbane or Melbourne, where you can make a meaningful impact while enjoying a vibrant community atmosphere and opportunities for career advancement.
