At a Glance
- Tasks: Manage escalated complaints and ensure fair outcomes for customers.
- Company: Join BOQ Group, a leader in customer relations and dispute resolution.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference by helping customers navigate their disputes effectively.
- Qualifications: Strong negotiation skills and knowledge of banking regulations required.
The predicted salary is between 57150 - 69850 $ per year.
BOQ Group is seeking a Customer Relations Consultant – EDR to manage escalated complaints end-to-end, including investigations, written responses, and negotiations, ensuring compliance and fair outcomes.
The role requires deep knowledge of banking regulations (RG 271, Privacy Act) and AFCA/EDR processes, with strong negotiation and communication skills to guide customers through resolution and drive continuous improvement.
Dispute Resolution & Customer Relations Specialist in Sydney employer: BOQ Group
At BOQ Group, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our flexible working arrangements, comprehensive benefits, and commitment to diversity create a supportive environment where employees can thrive both professionally and personally. Join us in making a meaningful impact in the financial services sector while enjoying a workplace that values your unique contributions and fosters a strong sense of community.
