BOQ Group is seeking a Customer Relations Consultant – EDR to manage escalated customer complaints and lead investigations under AFCA and other external dispute resolution bodies. You will work with Legal and internal experts to ensure accurate responses, negotiate fair outcomes, and identify trends to drive continuous improvement across banking products and processes.
This role requires in-depth regulatory knowledge and strong negotiation, with clear written and verbal communication to support
EDR & Customer Relations Specialist employer: BOQ Group
At BOQ Group, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our flexible working arrangements, comprehensive benefits, and commitment to diversity create a supportive environment where employees can thrive both professionally and personally. Join us in making a meaningful impact in the financial services sector while enjoying a workplace that values your unique contributions and fosters a strong sense of community.
