At a Glance
- Tasks: Engage with brokers, support lending queries, and build strong relationships.
- Company: Join BOQ Group, a unique challenger in Australian financial services.
- Benefits: Flexible work, discounted products, paid parental leave, and extra annual leave options.
- Other info: Inclusive workplace that values diversity and offers excellent growth opportunities.
- Why this job: Make a real impact in broker engagement and customer retention.
- Qualifications: Experience in sales, credit assessment, and strong communication skills.
The predicted salary is between 66150 - 80850 $ per year.
As a Broker Consultant, you’ll be at the heart of our national broker engagement strategy, supporting lending enquiries and driving retention across ME, Virgin Money (VMA), and BOQ. You’ll be the go‑to expert for accredited brokers, helping them navigate scenarios, inflight applications, and general queries with precision and care. Your mission is to build strong, lasting relationships with brokers and aggregators, guiding them to choose and stay with our group through strategic influence and deep product knowledge.
You’ll collaborate closely with internal teams—from Product & Retention to Credit Operations—to deliver a seamless and competitive service experience. Whether activating low-volume brokers, conducting training workshops, or supporting multi‑brand referrals, your role is pivotal in shaping broker loyalty and customer outcomes.
You thrive in third‑party sales environments and bring a strong understanding of credit assessment and lending principles. Your ability to communicate clearly and professionally sets you apart, and you’re confident using CRM systems to manage broker relationships. You approach challenges with creativity and resilience, always thinking outside the square to deliver exceptional service.
With a professional and open communication style, you’re ready to make a meaningful impact in broker engagement and customer retention.
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
Our perks include:
- Flexible working arrangement - Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take‑home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family.
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
Broker Consultant employer: BOQ Group
At BOQ Group, we pride ourselves on being an exceptional employer that champions inclusivity and personal growth. Our flexible working arrangements, comprehensive benefits, and commitment to diversity create a supportive environment where employees can thrive both professionally and personally. Join us in making a meaningful impact in the financial services sector while enjoying a workplace that values your unique contributions and fosters a strong sense of community.
