At a Glance
- Tasks: Help customers with orders and troubleshoot issues while sharing your love for music.
- Company: Join Bondi Records, a fast-growing independent record store in Australia.
- Benefits: Enjoy staff discounts, great location, and opportunities for growth in the music industry.
- Other info: Gain valuable experience in ecommerce and retail operations.
- Why this job: Make a real impact in a small team while working around music every day.
- Qualifications: Previous customer service experience and a passion for music are essential.
The predicted salary is between 45000 - 55000 $ per year.
Key responsibilities
Responding to customer enquiries via email, phone, live chat and social media.
Helping customers with orders, pre-orders, shipping, returns and exchanges.
Troubleshooting issues with vinyl records, turntables and audio equipment.
Investigating delivery issues and liaising with shipping partners.
Working with our warehouse and retail teams to resolve order issues.
Keeping customers updated and following through until problems are resolved.
Identifying recurring issues and suggesting ways to improve our processes.
Helping customers discover new music, products and solutions.
About you
Previous customer service experience, preferably in ecommerce or retail.
Excellent written and verbal communication skills.
Strong attention to detail and organisational skills.
The ability to solve problems independently and use good judgement.
A calm, friendly and professional approach, even when dealing with difficult situations.
Confidence using technology and learning new systems.
A willingness to take responsibility and follow things through.
An interest in music, vinyl records or audio equipment.
About us
Bondi Records is one of Australia's fastest-growing independent record stores.
Founded in 2021, we've grown from a small online business into a thriving independent record store, serving more than 70,000 customers across Australia and beyond.
We sell vinyl records, turntables, speakers and everything in between, working with some of the world's biggest record labels, independent artists and music distributors.
Be part of a growing business. Join an ambitious independent retailer with exciting plans for the future.
Work around music every day. From new releases and exclusive pressings to in-store events and artist appearances.
Make a genuine impact. We're a small team where your ideas and contributions matter.
Learn and develop. Gain experience across ecommerce, retail operations, logistics and the music industry.
Staff discounts. Enjoy discounts on vinyl records, turntables and other products.
Great location. Work with our team in the heart of Bondi Junction.
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Customer Service Representative in Sydney employer: Bondi Records
Bondi Records offers a vibrant work culture where employees can immerse themselves in their passion for music and vinyl. The company values strong communication skills and attention to detail, providing opportunities for personal growth and development in customer service roles. Employees enjoy benefits such as staff discounts and the chance to connect with a community of music lovers.
