At a Glance
- Tasks: Guide customers through the admissions process and manage relationships with referrers.
- Company: Mercy Health, a for-purpose organisation dedicated to compassionate care.
- Benefits: Meaningful work, career growth, and a supportive team environment.
- Other info: Join a diverse team and help shape the future of healthcare.
- Why this job: Make a real difference in aged care while gaining valuable experience.
- Qualifications: Resilience, compassion, and commitment to patient-centered care.
The predicted salary is between 47250 - 57750 $ per year.
Employment Type: Full Time
Location: Mercy Place Keon Park/ Mercy Place Wyndham/ Mercy Place Rice Village
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Vanessa Cotton | cottonv@mercy.com.au
About the opportunity
This hands-on role involves guiding customers through the entire admissions process. As a champion of aged care admissions and regulatory requirements, the Admissions Coordinator significantly contributes to meeting sales targets and maintaining healthy occupancy levels. They cultivate and manage relationships with referrers, oversee the complete admissions journey—from initial enquiry follow-up and facility tours to fee discussions and supporting prospective residents and their families with admissions paperwork.
If you’re passionate about making a difference in aged care and have the skills we’re looking for, we want to hear from you!
What you’ll bring
- You’re resilient, compassionate and have a whole lot of heart.
- Most importantly, you are committed to delivering exceptional patient-centered care.
- To thrive in this role, you will:
- Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
- Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
- Identify, promote and sell higher everyday living options that meet the individual preferences and unmet needs.
- Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
- Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
- Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc).
- Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
- Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
- Coordinate the ‘room turnover’ process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
- Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
- Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
- Discuss Healthy Ageing Services with discharging residents and link them to the appropriate business owner to maximise conversion to other business streams.
- Adhere to and champion the Mercy Health admissions processes.
You will also be required to provide evidence of, or in the process of obtaining NDIS clearance / police clearance.
Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career.
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
Admissions Coordinator employer: Bon Secours Mercy Health
Mercy Health is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the communities they serve. With a commitment to professional growth and development, staff have the opportunity to make a meaningful impact in the lives of Aboriginal and Torres Strait Islander families while working in a collaborative environment. Located at Mercy Hospital for Women in Heidelberg, employees benefit from a stable and secure workplace that values diversity and has been recognised as an Employer of Choice for Gender Equality.
