At a Glance
- Tasks: Manage admin tasks, support residents, and promote services in a caring environment.
- Company: Bolton Clarke, Australia's largest not-for-profit aged care provider since 1885.
- Benefits: Flexible shifts, career growth, generous salary packaging, and health discounts.
- Other info: Join a supportive team dedicated to diversity and inclusion.
- Why this job: Make a real difference in the lives of older Australians while developing your career.
- Qualifications: Experience in administration and customer service, with strong Microsoft Office skills.
The predicted salary is between 62100 - 75900 $ per year.
Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.
About this location: Heritage Lodge, a 103 bed residential aged care facility located in Murwillumbah in the Tweed Shire, 13km south of the Queensland border. Surrounded by homely comforts and beautiful gardens, we enjoy a close-knit community that feels more like a family.
The Role
The Administration Manager is a critical role where you will be required to think on your feet and juggle multiple demands to ensure the successful operation of the home. The key focus of the role will be to:
- Provide overall administrative support that effectively contributes to the successful operation of the home
- Manage sales enquiries from prospective residents, families and referrers
- Conduct high-quality tours, converting enquiries into admissions through effective relationship management.
- Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.
- Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs
- Oversee/manage the front desk reception/concierge
- Roster Management and Employee Compliance
- Resident Admission record and documentation management
- Ensure all home administration supplies, and equipment is maintained and consistent with requirements
- Record and expense management
- Coordinate meeting, minutes and action items
To be successful:
- Recent and strong experience in an Administration role (aged care or healthcare desirable)
- Proven sales and customer service experience
- High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)
- Experience with rostering management and hiring processes preferred
- A caring and kind manner and be comfortable interacting with residents and their families
- Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)
- Highly organised & able to effectively manage and prioritise multiple tasks
- Ability to maintain a high level of confidentiality at all times
- Valid working rights in Australia
- Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)
Why Work For Bolton Clarke:
- Excellent work/life balance with shifts that suit your personal needs
- A caring team environment with strong clinical and allied health support
- Career progression and development opportunities
- Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
- Private health insurance and gym discounts
- An Employee Assistance Program for staff and family
Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
Administration Manager in Tweed Heads employer: Bolton Clarke
Bolton Clarke Group is an exceptional employer, offering a supportive and growth-oriented workplace culture that prioritises safety and compliance in the aged care sector. As an Asset Auditor, you will have the opportunity to make a meaningful impact across our Queensland sites while enjoying professional development opportunities and the satisfaction of contributing to the well-being of our communities.
