Bolton Clarke is seeking an IS Service Desk Team Leader to guide a high-volume service desk across sites, ensuring first-level technical support and SLA compliance. You will manage staffing, incidents, and escalate complex issues while driving improvements in logging and knowledge management.
The role requires a IT/CS degree, ITIL/SLM or incident management familiarity, and strong communication and planning skills to deliver outstanding customer service and operational excellence.
Service Desk Team Lead – SLA & Incident Management in Sydney employer: Bolton Clarke
Bolton Clarke Group is an exceptional employer, offering a supportive and growth-oriented workplace culture that prioritises safety and compliance in the aged care sector. As an Asset Auditor, you will have the opportunity to make a meaningful impact across our Queensland sites while enjoying professional development opportunities and the satisfaction of contributing to the well-being of our communities.
