Bolton Clarke is seeking an IS Service Desk Team Leader to guide a Sydney-based team on a 12-month initial contract. You will lead first-level technical support, manage incidents, and coordinate with Level 2/3 teams to ensure SLAs and OLAs are met.
You will promote ITIL practices, improve service desk processes, and report on performance while partnering with senior IS leaders. Strong coaching, communication and customer-service skills are essential.
IS Service Desk Team Lead – 12-Month Contract (Sydney) employer: Bolton Clarke
Bolton Clarke Group is an exceptional employer, offering a supportive and growth-oriented workplace culture that prioritises safety and compliance in the aged care sector. As an Asset Auditor, you will have the opportunity to make a meaningful impact across our Queensland sites while enjoying professional development opportunities and the satisfaction of contributing to the well-being of our communities.
