Bolton Clarke seeks an experienced IS Service Desk Team Leader to lead our Sydney-based team on a 12-month initial contract. This role delivers first-level technical support across Bolton Clarke, manages requests, incidents, staffing coverage and SLAs/OLAs, and acts as a key escalation point for complex issues.
You will partner with internal IS Level 2/3 teams to restore service quickly, drive continuous improvement in service desk processes, and report on performance to senior IS leaders.
IS Service Desk Leader — Drive Incident & SLA Excellence in Sydney employer: Bolton Clarke
Bolton Clarke Group is an exceptional employer, offering a supportive and growth-oriented workplace culture that prioritises safety and compliance in the aged care sector. As an Asset Auditor, you will have the opportunity to make a meaningful impact across our Queensland sites while enjoying professional development opportunities and the satisfaction of contributing to the well-being of our communities.
