Bolton Clarke is seeking an IS Service Desk Team Leader to guide first‐level support across the organisation. You will lead staffing, monitor call volumes, ensure SLA compliance, and manage critical incidents while driving improvements in incident logging and knowledge management.
The ideal candidate holds a IT degree and ITIL or incident-management experience, plus strong communication, planning and coaching skills to coordinate across sites and deliver outstanding service quality.
IT Service Desk Team Lead — SLA & Incident Management in North Shore employer: Bolton Clarke
Bolton Clarke Group is an exceptional employer, offering a supportive and growth-oriented workplace culture that prioritises safety and compliance in the aged care sector. As an Asset Auditor, you will have the opportunity to make a meaningful impact across our Queensland sites while enjoying professional development opportunities and the satisfaction of contributing to the well-being of our communities.
