Bolton Clarke Careers is seeking an IS Service Desk Team Leader to guide a customer-focused team providing first-level technical support across Bolton Clarke sites in NSW. You will manage staffing, call volumes, and SLAs while coordinating incident resolution.
The role requires a Bachelor’s degree in IT/CS or equivalent, with experience in ITIL, SLMO 3, and Incident Management. Excellent communication and problem-solving skills are essential for success.
#J-18808-Ljbffr
Service Desk Team Lead: Incident & SLA Champion in Sydney employer: Bolton Clarke Careers
Bolton Clarke Group is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. Located in Australia, we offer comprehensive training and development opportunities for our Service Desk Analysts, ensuring you grow your skills in IT support and networking while contributing to meaningful projects that enhance community wellbeing. With a focus on employee wellbeing and a commitment to innovation, Bolton Clarke provides a rewarding environment where your contributions truly matter.
