At a Glance
- Tasks: Coordinate care programs and ensure high-quality support for clients in need.
- Company: Bolton Clarke, a leading not-for-profit aged care provider in Australia.
- Benefits: Flexible shifts, career growth, generous salary packaging, and health insurance discounts.
- Other info: Join a supportive team in a beautiful location with a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Bachelor's degree in Nursing, Healthcare, or Social Work preferred; experience in care coordination is a plus.
Bolton Clarke Group is one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, including the Allity, McKenzie & Acacia Living Group.
As a Care Coordinator you will oversee the delivery and assessment of support programs, such as the Commonwealth Home Support Programme and Fee for Service, ensuring that care management effectively meets customer needs. You will manage a designated caseload, ensuring adherence to budgetary constraints and accurate record-keeping. You will also provide mentorship to staff and volunteers, facilitate effective workforce management, and drive performance improvement initiatives.
Responsibilities include:
- Coordinates the delivery, assessment, and ongoing review of low-level support programs including Commonwealth Home Support Programme and Fee for Service, ensuring effective care management and alignment with client needs.
- Champions a customer-centric care model that adapts to evolving customer expectations. Ensures the delivery of innovative and high-quality care to customers with complex needs.
- Maintains compliance with documentation and reporting standards, supports quality and audit processes, and provides practical assistance as required.
- Engages in continuous quality improvement efforts and professional development activities. Participates in project work, relationship building, and networking with local associations relevant to aged and disability care.
About You
To be successful in this role, our preferred candidate will have:
- Bachelor's Degree required; Nursing, Healthcare, Social Work is preferred. Any other related discipline or commensurate work experience considered.
- Minimal experience in healthcare or social services coordination is preferred.
- Certificate IV (or above) in Community Services is prescribed.
- Certified Case Manager (CCM) Certification is preferred.
- Strong knowledge of Quality Care Service Management, Clinical Practices and Standards, Legal & Regulatory Compliance, Community Funding Programs and Patient Case Management is preferred.
- Excellent communication, adaptive thinking, planning and prioritisation, and cross-functional team working skills.
About this location:
The Ormsby, a 136-bed residential aged care facility located in the beautiful Buderim. The Ormsby is close to shops, banks, schools and medical services, while still being a part of the welcoming, friendly Buderim village and only 15 minutes from the Sunshine Coast.
Why Work For Bolton Clarke:
- Excellent work/life balance with shifts that suit your personal needs.
- A caring team environment with strong clinical and allied health support.
- Career progression and development opportunities.
- Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free.
- Private health insurance and gym discounts.
- An Employee Assistance Program for staff and family.
Our commitment to diversity:
At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
Care Coordinator in Sunshine Coast employer: Bolton Clarke Careers
Bolton Clarke Group is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. Located in Australia, we offer comprehensive training and development opportunities for our Service Desk Analysts, ensuring you grow your skills in IT support and networking while contributing to meaningful projects that enhance community wellbeing. With a focus on employee wellbeing and a commitment to innovation, Bolton Clarke provides a rewarding environment where your contributions truly matter.
