At a Glance
- Tasks: Lead and mentor teams to enhance client satisfaction and operational efficiency.
- Company: Dynamic organisation focused on investor services with a commitment to excellence.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Other info: Join a collaborative environment with a focus on growth and innovation.
- Why this job: Make a real impact by driving operational success and building strong client relationships.
- Qualifications: 6+ years in operational leadership with experience in customer operations and service delivery.
The predicted salary is between 98550 - 120450 $ per year.
Responsibilities
- Lead the Investor Response function and maintain accountability for service delivery performance, client satisfaction, operational efficiency and quality outcomes across all teams.
- Lead, develop and mentor operational leaders to build a high-performing, engaged and customer-focused workforce.
- Oversee workforce planning, organisational design, succession planning and capability development to support future growth.
- Act as the senior operational representative for Investor Response services.
- Build and maintain strong relationships with clients, internal stakeholders and senior management.
- Lead operational governance meetings, client reviews and Steering Committees, presenting service performance, risks, initiatives and outcomes.
- Maintain accountability for operational governance, risk management, regulatory compliance and service quality.
- Ensure appropriate controls, procedures and escalation frameworks are established and maintained.
- Manage operational budgets, resource allocation and workforce investment decisions.
- Develop business cases and strategic recommendations to support growth, scalability and operational efficiency.
- Provide regular reporting and insights to the COO and Executive Leadership Team on service performance, operational risks, workforce trends and strategic initiatives.
- Ensure decisions are supported by accurate data, meaningful metrics and actionable recommendations.
Requirements
- 6+ years’ experience in operational leadership, customer operations, investor services, registry services or shared services environments.
- Demonstrated experience managing large service delivery functions.
- Experience leading managers and leaders across multiple teams and locations.
- Experience presenting to executive leadership, Boards, Steering Committees and clients.
- Proven ability to develop and execute operational strategies.
- Strong experience establishing governance frameworks and performance reporting structures.
- Experience leading business transformation and continuous improvement programs.
- Financial management and budget ownership experience.
- #J-18808-Ljbffr
Investor Response Manager in Newcastle employer: Boardroom Pty Limited
As a Relationship Manager at our Sydney office, you'll thrive in a dynamic work culture that prioritises collaboration and professional growth. We offer competitive salaries, ongoing training, and the chance to build meaningful partnerships with clients while being supported by a dedicated team. Join us to be part of an innovative environment where your contributions directly impact client success and company evolution.
We think you need these skills to ace Investor Response Manager in Newcastle
Operational Leadership
Client Relationship Management
Service Delivery Performance
Workforce Planning
Organisational Design
Succession Planning
Capability Development
