At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
- Company: Join the ibis Brisbane Airport, a vibrant hotel with a focus on hospitality.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in hotel management and a passion for customer service are essential.
The predicted salary is between 62100 - 75900 $ per year.
Front Office Manager – ibis Brisbane Airport
The Brisbane Airport ibis Hotel is seeking a Full-Time Front Office Manager (Maternity Leave Cover) to lead our Front Office team and maintain our high standards of guest service and operational excellence.
Reporting directly to the Hotel Manager – Rooms Division, thisrole would suit a strong and energised individual to leadour front officeteam to excellence by delivering a positive guest experience.
Key Responsibilities Include
- Management of the hotel Front Office operation to achieve a reputation as a market leader
- The achievement of guest satisfaction targets and team member satisfaction goals.
- Developing and training team members with a strong focus on customer service.
- To supervise all guest arrivals and departures, ensuring that room allocations and check in/checkout processes follow set procedures.
- Management of the Front Office system ensuring accuracy in use and the generation of accurate reports as required.
- Operation of an effective night audit function in conjunction with the Financial Controller.
- Ensure public areas are clean and well presented with regular monitoring
- Providing management support and presence visible on Front Desk and in the lobby during key service times.
- Daily liaison with the Reservations team to ensure accuracy in room allocation and maximising of yield.
- Ensure Front Office monthly KPI’s are met.
To besuccessful in this role, you MUST have
- Proven experience in similar positions within a hotel / resort environment.
- Self-motivated and a genuine passion for hospitality and customer service.
- Experience in rostering and wage control.
- Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping and Guest Services.
- Proven experience supervising and trainingstaff.
- Excellent communication skills, time management skills and the ability to work closely with all hotel departments and Managers.
- Be well presented, with an eye for detail and good organisational skills.
- The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons and staff in the absence of senior management.
- The ability to review daily arrivals to ensure proper handling of VIP’s, return guests and groups.
- Excellent computer system skills including working knowledge of Opera or Opera Cloud.
We thank all interested parties in advance for their application, however only successful applicants will be contacted.
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Front Office Manager in Brisbane employer: Bneahg
At ibis Brisbane Airport, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and development. As a Front Office Manager, you'll lead a dedicated team in a dynamic environment, ensuring exceptional guest experiences while benefiting from comprehensive training programs and career advancement opportunities. Located at the bustling Brisbane Airport, our hotel offers unique advantages such as flexible working hours and a chance to be part of a renowned hospitality brand committed to excellence.
