At a Glance
- Tasks: Assist customers via phone, resolve issues, and manage product inquiries.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and support.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 16.2 - 19.8 $ per hour.
- Respond to customer calls, answer enquiries, and resolve issues.
- Clearly explain products, services, and policies to help customers make informed decisions.
- Manage customer complaints, provide suitable solutions, and escape to the technical team when necessary while coordinating communication.
- Log customer complaints, enquiries, and feedback for follow-up and service improvement.
- Handle warranty-related services, including repairs, returns, and exchanges.
- Work with the technical support team to assist customers with product usage issues.
- Manage Home ESS leads and coordinate with installation partners for installations.
- Process government rebate applications, issue invoices, schedule installations, and follow up on payments.
- Maintain accurate and comprehensive records of Home ESS leads and projects.
Qualifications
- Previous experience in a call centre or phone-based customer service role; technical troubleshooting experience is a plus.
- Required Skills
- Strong project coordination skills, customer service mindset, sense of responsibility, teamwork, and ability to execute tasks effectively.
- Ability to work under pressure and a genuine passion for customer service.
- Fluent spoken and written English.
- Preference for someone who is organised and maintains order in their work style.
- #J-18808-Ljbffr
客服代表 in Sydney employer: Bluetti
Bluetti is an exceptional employer that values its employees by fostering a supportive work culture in the heart of Sydney. With a strong focus on professional development, team collaboration, and a commitment to customer satisfaction, employees enjoy opportunities for growth while contributing to innovative energy solutions. The company also offers competitive benefits and a dynamic environment that encourages creativity and problem-solving.
We think you need these skills to ace 客服代表 in Sydney
Customer Service Skills
Technical Troubleshooting
Project Coordination
Communication Skills
Problem-Solving Skills
Record Keeping
Teamwork
