Bluestone is seeking a mortgage arrears specialist to support customers in financial difficulty, primarily by phone, to establish payment arrangements and settlements. You will manage mid-stage arrears, build trustful relationships, and refer hardship cases to specialists while ensuring accurate reconciliation of accounts.
The role emphasizes empathy, strong communication, and a customer-centric approach within a supportive team in Australia's lending sector.
Mortgage Collections Specialist (Mid-Stage Arrears) in Sydney employer: BlueStone
As a Hardship Officer, you will join a supportive and empathetic team dedicated to helping customers navigate their financial challenges. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you are well-equipped to make a meaningful impact in the lives of those we assist. Located in a vibrant area, we offer a range of benefits including flexible working arrangements and a commitment to work-life balance, making us an excellent employer for those seeking a rewarding career in financial services.
